Catholic Charities, West End Regional Office - Upland, California

Catholic Charities, West End Regional Office: A Beacon of Hope in Upland, CA

Nestled in the heart of Upland, California, Catholic Charities, West End Regional Office stands as a testament to the power of compassion and community. This non-profit organization, located at 100 N Euclid Ave, is dedicated to serving the most vulnerable members of society, embodying the spirit of charity that is at the core of the Catholic faith.

Main Services

• Emergency Assistance: Catholic Charities offers immediate help to individuals and families facing crises such as homelessness, hunger, or utility shut-offs. This includes financial assistance, food, clothing, and referrals to other community resources.
• Immigration and Refugee Services: The organization provides immigration legal services, helping individuals navigate the complex immigration system. They also assist refugees and asylees in resettlement and integration into the community.
• Senior Services: Catholic Charities offers a range of services for seniors, including case management, transportation, meal programs, and recreational activities. They aim to help seniors maintain their independence and improve their quality of life.
• Counseling and Support Services: The organization provides counseling services for individuals and families, including mental health counseling, domestic violence support, and substance abuse treatment.

Location and Access

Catholic Charities, West End Regional Office is situated in the historic downtown area of Upland, California. The office is easily accessible by public transportation, with the Metrolink station located just a short walk away. For those driving, the office offers ample parking, including a wheelchair-accessible car park.

The office is located near several notable landmarks, including the historic Upland Courthouse and the Upland Public Library. The surrounding neighborhood is residential, with a mix of single-family homes and apartments. The area is also home to several parks, including the nearby Euclid Avenue Historic District.

Featured Characteristics

• Wheelchair Accessibility: The office is wheelchair-accessible, with a special entrance and restrooms designed to accommodate individuals with disabilities.
• Multilingual Staff: Catholic Charities employs a multilingual staff, ensuring that they can assist a diverse range of clients, regardless of language barriers.
• Community Partnerships: The organization works closely with other community agencies and non-profits to coordinate services and ensure that clients' needs are met.

Practical Information

• Address: 100 N Euclid Ave, Upland, CA 91786, United States
• Phone: 9099065980
• Website: ccsbriv.org
• Hours of Operation: Monday - Friday, 8:30 AM - 5:00 PM (Closed on major holidays)

Positive Aspects from Reviews

With an average rating of 4.5/5 on Google My Business, Catholic Charities, West End Regional Office has received numerous glowing reviews from clients and community members alike. Many praise the organization's compassionate and dedicated staff, with one reviewer noting, "The staff is always kind, patient, and ready to help." Others highlight the organization's efficiency and effectiveness, with one client stating, "I was able to get the help I needed quickly and easily." Several reviews also commend the organization's clean and well-organized facilities, with one reviewer commenting, "The office is always clean and well-maintained, which makes it a comfortable place to be."

Catholic Charities, West End Regional Office is more than just a service provider - it is a lifeline for many in the Upland community. Its comprehensive range of services, coupled with its commitment to accessibility and community partnerships, makes it an invaluable resource for those in need. Whether you are facing a crisis, seeking immigration assistance, or in need of counseling services, Catholic Charities is there to help, offering hope and support to all who walk through its doors.

👍 Reviews of Catholic Charities, West End Regional Office

Liana G.

1/5

Unfortunately, I wasn’t able to receive any type of help from Catholic Charities. I reached out desperately, and it seemed as if Stephanie just took my request for help with a grain of salt. She states she went above and beyond because she made a phone call that she didn’t plan on making to the Corporate Office of my apartment complex as my apartment manager advised her to do so. I see this as Stephanie doing her job. Stephanie dropped the ball when it came to helping me with rental assistance. Even though I did my part on all ends, I called the Corporate Office of my apartment to make sure they could sign the terms of rental assistance. Stephanie never called them even when I told her they would sign it, I called several times to the corporate office of my apartments. They advised me she never called, she never sent the documents, And basically she just gave up on helping me
Since she already went "above, and beyond", according to her. Now I’m being evicted, I’m going to be homeless with my 13-year-old son with no family around to help me, and I’m still in the same boat of struggling because Stephanie feels she fulfilled her duty. When I asked her to speak to the supervisor, she went back-and-forth with me arguing with me talking over me , and still refused to allow me to speak to anyone other than herself. I feel this is a common practice for this facility because when I’ve called and spoken to someone else, all I got was an attitude. They don’t follow up they don’t call back and now I’m gonna be homeless in a matter of days. if the Director of this organization was aware of how things were going, shame on him, and if he doesn’t know, I hope he reads this to see that due to negligence on Stephanie‘s part, half tasking her job and failing me and my son. It’s already humiliating to have to ask for help, and then, to be bypassed feels even worse. I explained to Stephanie, I have no family nearby, I am completely isolated, and I left a very abusive marriage that I am trying to recover from mentally, and financially, so that I wouldn’t be killed due to domestic violence, and so my son wouldn’t have to witness it any longer. I walk away from this organization, extremely hurt, and disappointed Because the job that was promised to be fulfilled was never executed. This being “Catholic“ Charities, I Realize that even a church, or religious organization lacks integrity. I hope you’re able to read this, Stephanie Reyes..

Patricia M. Z. (.

5/5

Always When I visit this office I'm treated with all respect. Whether it be for any of the services that they provide. Just wish that they would organize their Food Bank much more adequately. So that food is distributed evenly in all food categories. But overall thankful for the little assistance that is given to those of us that are in need.

Rhonda J. F.

5/5

These people are so much help. And they are super nice. Helps me work out a good diet, healthy foods, and a few sweets as well. Really appreciate all they have done for me and everyone else. God Bless Them....

Zain H.

5/5

Extremely helpful. Leif helped us with our tax returns. Their whole team is wonderfully helpful and very kind. They also have a food bank. God bless them.

Melissa T.

5/5

Turly the best place to go if u need a little help. They treat you like family right away.

Julia V. K.

5/5

It's a good place to come when you are short on food

Asela S. J.

5/5

This place is amazing they help the families

Jada P.

5/5

Nice friendly and helpful❤