The Vincent - San Rafael, California

Cindy R.

I am proud to be a part of this wonderful senior community, where warmth, care, and a true sense of belonging are at the heart of everything we do. The residents here are treated like family, with personalized care that meets each individual's needs. The environment is beautiful, comfortable, and full of life, fostering a sense of independence while providing the support needed for peace of mind. The staff is dedicated, compassionate, and always ready to lend a helping hand. From engaging activities to meaningful connections, this community offers a vibrant lifestyle that truly stands out. It’s a place where seniors can thrive, and where every day brings new opportunities for joy, friendship, and fulfillment.

Sherry C.

The issues begin with poor leadership and lack of accountability and follow through of the wellQuest management team and senior leadership at the Vincent. Poor leadership at the top results in poor hiring choices and management of the entire memory care unit. The Vincent hires caregivers with no experience in caring for residence with dementia or Alzheimer’s and their training, lacks the accountability standards that are necessary to ensure quality care. the majority of the caregivers are apathetic and demonstrate a severe lack of compassion for the basic challenges that arise with memory care residence. The caregivers completely lack the experience and knowledge on how to redirect residence or how to calm residents when they are agitated, combative or aggressive or sundowning. Sadly, the memory care unit went almost 9 months without an activity coordinator, resulting in the residents watching TV most of the day. In addition to lack of Dementia Training, medical errors are a common occurrence. the med tech have insufficient training and understanding of pharmaceuticals and often mark meds are given when they have not been given to the residents. With regard to the leadership, there has been six executive directors and four memory care directors since Wellquest started managing the community. This lack of continuity results in many of the issues that are present in the community, especially with regard to lack of accountability of caregivers and staff and lack of adequate communication and transparency of the management team. I would definitely NOT recommend The Vincent.

Julie G.

I have a relative that moved to assisted living at The Vincent. It is new and clean but the daily care has continued to decline. Most importantly, medication management or lack thereof, has gotten worse.
The Vincent is owned by Gallaher Senior Living, a development company in Santa Rosa, Bill Gallaher is well known in the area. Initially, they hired Oakmont to manage the facility. As a family, we weren't thrilled with Oakmont's reputation of being private equity focusing on cost over care.
Then Gallaher replaced Oakmont with Wellquest Living, a private company who builds and manages senior facilities. Their presentation to the residents and families sounded great. They were a small, privately held company that didn't manage facilities they didn't own but because they had a relationship with Bill Gallaher, they agreed to be a third party manager. Our hopes were high that the medication management would get better with the new management company. Unfortunately, that was not the case.
I've lost count of the number of Executive Directors they have had over the last 3 years, at least 6 or 7. The last 4 have only stayed 2 months each. It is almost impossible to fix a broken institution with revolving management. They routinely miss doses of medication and don't tell patients or family that they didn't administer the doses. The only response they gave, after being asked, is they ran out of the medication. Seriously? Their job is to ensure the medication inventory for EACH patient is adequate. Pills are supposedly bubble wrapped for each resident at the commercial pharmacy, Medtechs are responsible for matching the prepackaged medication to the resident. I have personally communicated the medication errors to Wellquest's senior management but have never received an explanation of why the problem hasn't been resolved. The Department of Social Services has also cited them. Unfortunately, most residents and/or family won't know there is a medication problem until the resident starts showing symptoms or they end up in ER. The only way to ensure a resident is getting the correct medication is to have a family member or caretaker visually verify the medication while it is being given. They won't allow caretakers to administer medication so you are relegated to managing their Medtechs.

Please check the history of inspections and complaints for any facility you are considering, go to the California Department of Social Services (DSS) website. You can sign up to be notified of any changes or updates to a facility. Just be aware that not all medication mishaps are reported to DSS so we don't really know the extent of the problem.

Donna W.

Recently went to visit and view the complex, I was shown around by Christina. I was immediately impressed by how clean and bright it was. I was introduced to many of the residence who seemed to be very happy being there. I was taken thru a few of the different models which I enjoyed to show me my options.
Also was delighted to see the kitchen and dining area, the menu seemed very inviting.

stephen G.

A big thumbs up for the kind and considerate care provided to our mom at "The Journey" community at The Vincent. She is provided with a very high quality of living, and it is reflected in her overall health and well being.
Special thanks to Gladys Finch, the Journey Director, and the staff, for making each day meaningful and pleasant.

Sara B.

Thank You The Vincent for taking such great care of my grandmother. From the first time when we came in Lucy really made my parents feel this is the place where my grandma would enjoy living. She was living at home and was feeling lonely and sad all the time. The team at The Vincent has made a great effort in getting her out and about. The Chef has been incredible my grandma loves going for meals, she came from cooking for a big family so good is a huge part of her life. Thank You

Brent R.

Impressive community! The food, caring staff and activities are great here.

Shawn C. M.

A truly exceptional community with Assisted Living and Memory Care available.