Vivante Newport Mesa - Costa Mesa, California

Doug E.

My mother has been a resident for at least 2 years. I must say that the staff is incredible in every department with out exception.
She has a new house keeper, Saline. She is in incredible in every way. Very polite, professionnel and goes out of her way to ensure résidence have everythinh they need to be comfortable.

Dawn

Such an amazing place. The entire staff are so caring & personable, was las though we were in a resort on some faraway island. Food was divine. Feel so positive about my Father living there. 💖

Sandra M.

My mother was moved out by medical transport. These people don’t have a plan for people leaving. My mother is in a wheel chair and has dementia. They wheeled her out of her room to transport and put her on. They did not ask for keys or emergency beeper. They just left them on the back of wheel chair. They have been harassing her for these items since she left and wanted to charge her. I don’t think that someone with dementia should know where these items are.
The other big fault is that they let my mother live in a regular unit with out any nursing care. She fell down first day in and broke a hip. Was in Hoag for 4 weeks. My brother and zi who live out of state were. Not notified . Why? They did not check paperwork she filled out. She put garbage on the paper that was wrong. She was also moved in there by an aggressive realtor who did not tell us she was moving from her home. He hid it very well. So many bad things going on. These people were able to play along and say she did not have dementia so they could take advantage of her.

Tyra F.

My 95-year-old mom, who’s been at Vivante since early 2022, is very pleased to be living there. "They've picked wonderful people to be the staff," she said recently. "It makes such a difference." The care, kindness, and respect demonstrated by everyone on staff is genuine — and that means so much to Mom, and to us her kids. She loves the gracious feeling those qualities bring to each day. She enjoys the excellent food, the good company of other residents, and the wide range of activities available. She appreciates the space itself, with the high ceilings, wide hallways, and natural light. She was pretty down when she first arrived, but in this environment she’s bounced back and is again her cheerful self. From my side of things — it’s terrific to walk in and be greeted warmly, be able to find managers easily (their offices are on the ground floor off the main hallway, and their doors are almost always open), to have every encounter with each person on staff be a pleasure. Everyone’s so responsive. My siblings and I are impressed, and grateful.

Judy G.

Cliques in the dining room. Bo tables for one for those who prefer to dine alone.

Matthew H.

This group of people is the warmest and kindest and heart-felt you could ever hope for. It took months for our mother to consider going to ‘one of those places.’ Like comparing apples and goats. The apartments are as nice as Villas at Newport, but the care and service is beyond the Montage or Ritz Carlton. Every level of care with fun activities and entertainment constantly. Food is excellent and flexible. Must go see! Thank you for taking such amazing care of my mom.

Eng N.

Ashley.A was amazing She took the time to help me sign in and willing to help me out. Thank you Ashley for ur time.

David P.

My parents were among the first to transition to Vivante on The Coast assisted living when it first opened several years ago. They lived on the assisted side for a few years before a necessary transition to memory care within The Shores.

My parents were both extremely pleased with their experiences on the assisted side and - especially - the level of personal attention paid them by all members of staff.

TLDR: The experiences my parents had in the years they lived at Vivante were very good.

I am their only child and I did not/do not live in close proximity. I appreciated knowing that my parents were safe in the event anything was needed. I also appreciated that management kept tabs on their residents and alerted me when one of my parents started showing outward signs that the time had come to transition into memory care.

At that point, my biggest concern was that both my parents be allowed to make the move together as I believed separation would negatively affect their longevity. Vivante worked to make this happen.

The management and staff at The Shores is as excellent as those on the assisted side despite myriad challenges dealing with residents who range from relatively responsive/communicative to unresponsive, bed-ridden and sometimes combative.

If you (or a loved one) are thinking about making the move into assisted care or need memory care, may I be so bold as to offer a short list of suggestions of "things to consider" well before the move is undertaken?
1. Do your homework! Research different facilities and learn what is - and is NOT - offered (my work took me into dozens of assisted care/memory care facilities ranging from converted residences up to lux facilities which required million-dollar buy-ins) ... there is a qualitative and quantitative difference in the type of care provided;
2. Even though memory care may not be on your list of considerations, it's best to plan like it may be needed one day and act accordingly;
3. Get your legal, financial and familial houses in order before making the move (have a Will, update your financial plan and make sure any Trust(s) accurately reflect your wishes;
4. Get any government IDs (drivers' license, state ID, passport) updated even if you won't drive or travel again as having valid IDs will help family in the event they need to do things for you;
5. Consider adding a trusted family member to your financial accounts/credit-debit accounts including so this person gets electronic alerts whenever their is activity (like it or not, seniors are ripe targets for scammers);
6. You'll be moving into a facility that is not your home. Even though Vivante staff have (in my experience) proven to be caring and wonderful in every way, they have a lot on their plates every day. If you have family heirlooms, keepsakes or fragile personal items, consider gifting/donating those before you move as no one will care for them in the way you (or your family) do/will;
7. Downsize! You can't move everything into Vivante with you. And, even if you can, clutter is the enemy of living safely in a place like Vivante. Move with what you absolutely need and have a plan to get rid of everything else;
8. In the case of memory care, recognize that your personal modesty may need to take a backseat to accepting the care you require because you are no longer able to properly/fully care for yourself;
9. To the best of your ability, be kind and polite to the people in charge of your care whether it be simply preparing meals for you or helping with daily cleaning all the way up to and including invasive personal care such as bathing and toileting. These people (sadly) are not necessarily highly compensated. Yet, they do these tasks for you (and dozens of others) which you no longer can. Kindness goes a very (very!) long way;
10. Don't forget #1! Do your homework. Visit as many places as you can. Explore the facility. Test the food. Ask if you can speak with current residents. Online reviews, such as mine, can help. But, only you know what you want/need/expect.