Villa Las Palmas Healthcare Center - El Cajon, California

Rossana R.

I have nothing but praise for this place. They keep the center clean and the staff is super friendly and helpful. My mom really liked the food. Big shoutout to Jalene and Kristal Social workers and to Edwina Manager. I couldn’t have understood how to deal with the difficult situation I was in without them.
Sooo grateful for all of you!

Vyvy T.

We had the best skilled nursing facility(SNF) experience here for our beloved grandmother. After over a year of making calls to try to move her to a closer facility for our family visits, Claudia was finally able to make it happen for us. She and I had been in touch weekly for over a year and she never lost her patience with me or got annoyed when I called the way other places did. Instead she was apologetic when there wasn't an available bed.

The admissions staff was very caring, detailed and informative from the beginning till end. We stayed in close touch with Crystal through the care conferences, when my grandmother had to be sent to the hospital and back, along with when she had to go on hospice. Crystal is kind and considerate.

The staff took care of her through her occupational and physical therapy sessions with Alicia and Melody. She was able to self feed and sit up right in a wheelchair again. They got her moving more than she did at her previous SNF. Her dieticians Zakirah and Yesica provided a great diet for her that she enjoyed until she couldn't anymore. I let them know she loves her sweets and they helped make it happen.

Her last bites before she passed were pudding and Ensure fed to her by her nurse supervisor, Vivian, who took extra special care during the last days. They built a connection because Vivian spoke Vietnamese to her so naturally our grandma took a liking and was more responsive. Vivian even took the time to stay a little later so she could feed breakfast to her. Dan (charge nurse maybe?), was very detailed, gentle, and graceful in his responses when I called to ask questions about her status. And when he had to break the news, I felt the empathy in his voice over the phone. Her other RN's and CNA's (I'm sorry I don't remember everyone's names) including Adona, have all been a lovely presence in her final stages. My grandma always appeared very clean and fresh and lovely at every visit.

The janitorial team is fantastic at what they do too, keeping the facility clean and spotless. Protective PPE is always organized and right outside the door for easy use. It doesn't smell like a SNF. Her last SNF didn't smell clean.

Highly recommend this facility and their staff! Thank you for all you have done to take care of her with care, respect, and dignity till her last breath.

Stephanie M.

My family and I are incredibly grateful for the top-notch care our loved one received at Villa Las Palmas. The nursing staff went above and beyond to ensure their comfort and well-being, providing round-the-clock attention and compassion. The dietary services were exceptional, catering to our loved one's specific dietary needs and preferences with delicious and nutritious meals. The rehab program was also outstanding, tailored to their individual requirements and led by a team of dedicated professionals. Overall, we couldn't have asked for a better place for our loved one to receive the care and support they needed. We highly recommend Villa Las Palmas to anyone seeking exceptional nursing care, dietary services, and rehab for their loved ones.

Ingrid A.

My friend is staying at this health rehab center and it's a nice place. Considering that the patients here are in need of all levels of help, and most are elderly, things cat always be perfect. Today I picked my friend up to go run some errands, and in the hallway where his room is, there was a very strong smell of urine. But by the time we came back, it smelled clean and fresh. In fact all the times I have visited, which is usually once a week, the place has been clean or in the process of being cleaned. The staff is friendly and accommodating. They seem to truly care about their patients. They take the time to decorate for all the holidays and in the dining room, they not only provide food, but also activities for the patients that can participate.

Leroy L.

Villa Las palmas is a great nursing facility to recover in. The staff is great, friendly, caring and understanding. Therapy people are a joy to work with they make your therapy fun and have a lot of variety. The food is good and filling.

Janessa J.

I would recommend Villa Las Palmas Healthcare Center to my family and friends, this place is one of the cleanest facility I’ve been to. It doesn’t smell urine or feces as soon as you walk inside unlike other facilities. They have great customer service and a great team to take care of your loved ones. I would definitely work here after my vacation.

Maia S.

I went inside Villa Las Palmas to visit my mom who returned after surgery and I noticed the amazing renovations. No more carpets and with new paint-totally brightened the place. You see smiling staff members and welcoming residents. I talked to a lady in the lobby and she said she likes to sit there to greet visitors. Love that they have a choice on what to do.
Now my mother is home and letting me know she has had another good experience with the care. She specifically chose this place to come back when she needed to. Thanks to all especially Rehab, the nurses and activities with leisure programs that encouraged her to participate.

Minh C.

Faculty staff are very responsive and caring from the upper management team, therapy staff, housekeepers, nurses and CNAs. The facility is clean and my loved one was well taken care of while at Villa Las Palmas. Due to the great care, he is now doing so well at home and very happy he is able to independently take care of himself. Thank you all at Villa Las Palmas for making this happen. On the day of discharge, you make him feel like a million dollars with the red carpet send off.