United Community Health Center - Green Valley, Arizona

April B.

I work in Tucson and took time off to make my appointment this afternoon. Due to an accident on Grant Rd I was running late. I called ahead to let the office know and the person I spoke to said ok. I literally drove as fast as I can the 40 MILES to their office only to be turned away because of THREE MINUTES. I explained that I called ahead and I took time off work to make it. The receptionist went back and whispered to someone in the back after she took my ID and insurance card and then refused to see me. I’ve had horrible experiences with this office a multitude of times but there are no other docs in Green Valley so I’ felt stuck with these idiots. Not any more. I can’t believe they would treat a patient like that after an honest reason for being 10 minutes late. Don’t respond to his review with your typical “call our patient advocate” line because you know damn well no one cares. Go anywhere else but this office

Amanda S.

My experience with UCHC so far has been a vast improvement over the service we were previously receiving in our area.

Dr. Mahelik (sp?) is amazing. Grateful for her insight, gentle manner, and expertise.

Dr. Holden was likewise very helpful and knowledgeable. Although I no longer see her, she was very nice and professional the whole time, every time.

Dr. Carey- he has been great in helping us care for our SOS.

Only thing: currently out of meds needed for our SOS, scheduled the appointment off by a few days. Does the front office check that? Not sure how that happened but hard to keep levels up on meds when appointments are off. Going to make sure it doesn’t happen again. Still happy with our service and glad to have made the switch to this clinic in January.

Jason M.

My daughter went into your clinic yesterday to get her FLA signed by her PCM and got zero help. No she got a strep swab after she told them she didn’t have strep anymore. As a retired veteran of this country I’m ashamed of what our healthcare has become. Instead of helping my daughter you told her to make another appointment and proceeded to talk behind her back with the door open. Disgusting Dr. Shem. Don’t bother responding to this complaint because nobody picks up the advocate number. I’m paying you a visit and calling TRICARE.

Kane S.

Very unorganized Medical facility. It was my first time being seen and most likely my last. The rating belong minus -1 for real. Like other said no one ever answers the phone. They send you a email saying you will receive a video conference call 15 link prior to visit. You think I got it nope. Had to drive down they even voice message says to not go to clinic. Had to only way of getting a hold of someone. i get there and they said they did not send me the link because I did not submit paperwork. Which was a lie. They magically found it and then sent me the link. The visit with the Pa was quick and felt rushed as well. She left not knowing what to expect next. Then they couldn’t figure out how to hit the SEND button to send prescription to pharmacy not once but twice. Who knows if I will ever get the prescription because they never sent it the first two times.Who the heck did they hire here? Very unprofessional and need to train their staff better

Suzi

They will call you at the time that is convenient for THEM. God forbid you miss it by a second and try and call them back, because you will be on hold for 5 minutes and then told no one is available. Then you leave a message and dont get called back for weeks! I was told i had a balance to pay, that was news to me, and ive called 5 separate times and given no answer. No call back, nothing. Then you go to check in in person and you have the rudest receptionist who looks disgusted to see you, put down her PERSONAL CELL PHONE and act like she doesnt want to be there. Hands down the most unprofessional, unpleasant, “healthcare” center you can go to. The entire time at my appointment, all my doctor talked to me about was my BMI and how i need to lose weight, even though i told her multiple times i am working out and ive lost 100lbs already. Sickening.

David W.

I had a follow up appointment last month and given a data three months down the line for another one. I have not had my medication refilled for some reason and when I call nobody ever answers or returns any calls. I take pain medication and have not had any in over a week and still no calls have been returned. I have given up on ever being heard from them ever. They are so unprofessional and uncaring. They should realize that us patients pay their salaries. And after writing this review stating how they don't answer the phone or return any calls they want me to call another number to talk to someone. Talk about passing r h e buck. I having given up on treatment for my diabetes and tumors in my feet because not one person gives two cents about me or my well being.

Ms S.

I put in a request in July 2022 for a refund as soon as I received notice that my new medical insurance was approved and retroactive to June 1st, 2022. Since notifying UCHC, all I have received is poor communication, inconsistent excuses, and delays. The latest excuse in October was a new one. "The only person capable of processing my refund was on medical leave." That information would have been helpful and insightful to have been informed of months ago, don't you think UCHC? It is almost November, and a healthcare facility ready to serve seems to ignore my pleas and complaints because I still have not received my REFUND. What Doctor or Lab could a patient visit and tell them "treat me now but bill me later?"
NONE anywhere in the world. Finally, after ignoring 2 attempts by the Better Business Bureau and multiple phone calls, I finally received my money from the facility's CFO!!!! Pathetic, and they don't care about your money as much as the customer dies who worked and earned it. I'm glad their drama is resolved, and I no longer have to be treated here.

Destinee E.

I wish I could leave this place no stars and am seriously considering legal action. I came to this clinic and was completely disregarded. Luis was my drs first name and he is the most arrogant, disrespectful, uneducated jerk I have ever met. I visited the gynecologist side and she was awful as well. They both blamed my weight for me bleeding for 3 months straight. Basically pushed me onto birth control even though I told them I wanted kids and was told nothing was wrong with me I was just fat. I finally went to a new Dr that actually listened to me and found out that I do indeed have PCOS. Funny enough she determined this using the same ultra sound Luis ordered for me. He said I was fine and nothing was wrong but within seconds the new Dr knew what was going on. I could have been on this medication and pregnant over a year ago had he listened and did his job. Will update post but am currently looking into suing for malpractice.