Summit Place of Mooresville - Mooresville, North Carolina

Anne Z.

We were so hopeful that Summit Place’s memory care unit would be a safe place for my father-in-law who has advanced stage Alzheimer’s. The reviews here were so positive. The sales director was outstanding. Sadly, she sold us a lie.

6 weeks after moving him in, we are fortunately moving him out.

During the 6 weeks he was there, the care he received was negligent, at best. Particularly at night. We had a security camera in his room when we first moved him in and they told us we needed to remove it. The week that it was there, he received good care. We swapped the obvious camera for one hidden in an alarm clock so we could still monitor him from home. As soon as the noticeable camera was gone, staff stopped checking in on him during the night.

He struggled to sleep and spent many nights awake, in his room, folding and refolding his clothes. If he left the room, staff would return him to the room, but otherwise they didn’t put eyes on him. If he had fallen, no one would know.

We found out that the facility began giving him sleeping pills two weeks ago. We noticed that he was noticeably “out of it” whenever we visited. It took almost a week to get them to stop giving him the pills. If you do any research about Alzheimer’s patients and sleeping pills, they recommend never giving them because they increase the risk of falls.

During the day, there were minimal activities for memory care residents. Someone from the family visited every other day, at different times throughout the day, and were saddened by how little was being done with the residents to provide stimulation and exercise.

The facility spent a lot of money recently to repaint, put in new flooring and lighting. The money would be better spent paying for higher quality care.

Summit Place may be fine for an assisted living facility, and maybe for early dementia care, but avoid it if possible for more advanced memory care residents.

Bruce K.

Today was a Valentine party and lunch. Started with a sing a long and familiar songs led by a sweet lady who played guitar and piano and sang. Followed by a meet the staff and health care options.
Very caring staff with a good attitude. Mom is still adjusting and they make her feel included and welcome. Nice to have someone watching out for her and making sure she’s safe.

Tina J.

My Dad has recently moved to the Summit, and I want to thank the staff for helping us with this move. Rebecca started the process by going above and beyond on a Friday afternoon to call me back after hours might I add, she set up a visit with other staff for Saturday and Monday we were closing the deal to move in. Since the move she has been more than available to me for my every need and question Rebecca you have made this experience a true blessing. You can tell you love your job and for that I am grateful. Shelia has been a wonderful part of this move also, she has compassion for the residents and it shows. Jade and Frances you two have been my Dad's rock ,these two young ladies deserve an award for their true love for their job, and Dylan and Amber thank you for all your dedication towards getting my dad's needs meet. The simple stopping into his room just to ask him how he is doing because all of these people are aware of the difficult time he is having means more to me than you will ever know. It is because of you folks that I would recommend others to bring there loved ones to the Summit in Mooresville NC. Thank you all..

DennisLiane R.

Mom recently moved to Summit Place, celebrating her 96th birthday in the private dining room with balloons, flowers, friends, and family. Thanks to the entire staff for helping to make her transition - from independent living just a few weeks ago, to monitored care that has given us a welcomed breath of relief. Special recognition to Rebekah Kennan for her warm heart that shines through every detail. We live two states away, but she has provided a personal connection for us and Mom from our first phone inquiry, tour of the facility, visits with Mom, and ongoing updates that provide valuable insight into Mom's daily life. What a relief to have such an advocate! At the time of our search, only one room in all of what Mooresville's assisted living community had to offer (Mom's home town of choice when faced with the reality that she needed 24/7 care), Rebekah went above and beyond to help us secure Mom's new home. We are very grateful.

Dylan L.

Summit Place Mooresville is clean and doesn’t have a smell. It is a wonderful atmosphere and I will always recommend bringing your loved ones here the car is awesome. The staff is awesome and the residence are never bored always doing activities and keeping them busy

Sharon N.

My Dad wasn’t really a social guy before moving into this community but with the wonderful activities team led by Brittney Brown with her Assistant Taylor Paxton he is the life of the party. Every day is filled with special activities. This past weekend was extra special with the love they showed to all of the Veterans. My Dad is still talking about it. I love visiting as much as he loves living here.
Thank you Summit Place for giving my Dad his life back. ❤️

Dana P.

My mother has recently moved to Summit Place in Mooresville. If there is a bright light in this situation, it is definitely the team at Summit Place. Every staff member I’ve had the pleasure of working with has been simply fantastic.

It takes special people to do the job they are tasked with, and they truly exemplify this. You can tell they are in the right profession and genuinely care about what they are doing.

I’m very thankful to have my mother in your care.

🙏

Elaine B.

My grandmother was at Summit for 6 months. The staff there was kind, professional and friendly but there were days when staff was scarce so care was not optimal. Administration didn’t seem to care that residents were being slighted in the care they needed.