Social Indoor - Minnetonka, Minnesota

Emily H.

A Cautionary Tale – Beware of This Company's Franchise Practices

I am compelled to share my frustrating experience with this company, especially for those considering their services. From the outset, my dealings with them have been nothing short of a disaster. We contracted them to install two screens in the bathrooms of the restaurant I manage, and under the impression that we would benefit from advertising as well. Unfortunately, this was nothing more than a sales pitch. I have yet to see any advertisements or hear any feedback from customers indicating they visited due to these screens. It feels like we were sold a dream based solely on the words of a salesman.

The installation process left our walls marred with holes, which is unacceptable. When the screens were finally removed by a franchisee, we were told they would be replaced, yet at no point did anyone inform us that the screens had been non-functional for over six months because our urinal was out of service until I spoke with new franchise owner Dean today and he informed me of such. The installer who took them down in December 2024 did not disclose that he was leaving the company and assured us that new screens would be delivered once they were back in stock.

Fast forward to mid-January 2025, I reached out to him only to discover he was no longer with the company. I was given the home office number and eventually spoke with another representative who was polite and very professional. However, after being referred to the new franchise owner, Dean, my experience took a turn for the worse. Professionalism is definitely lacking.

Dean's demeanor was dismissive right from the start, and he seemed more concerned about our decision to remove the urinal than the issues we faced with the screens. His response to the damage they caused to our bathroom walls was appalling; he implied that the holes left by their installation should be disregarded because we would have another hole from the urinal removal. This mentality is indicative of extremely poor business practices.

In summary, my experience with this company has been marred by a lack of professionalism, inadequate communication, and an apparent disregard for the property of their clients. I urge other businesses to think twice before engaging with them. Their franchise operations need serious improvement, and they must prioritize better hiring and communication practices if they wish to avoid causing further damage to the businesses they serve.

Dean H.

Chancellor and his team are the best! They are fun to deal with and still professional. They created some great creative for us and we have people comment on our ads regularly!

Kevin M.

Love working with Preston and Social Indoor! In addition to offering unique ways to present our messages to folks, they always work to align with our marketing goals and community values. Whether we're spreading wide brand awareness or targeting specific areas, they help us get the word out there. Thanks Social Indoor for providing an effective approach that increases our media diversity and visibility!

Chris I.

I reached out to Social Indoor to inquire how to get my name out into the community. Preston connected with me and took the time to not only tell me how the advertising worked, but also listened to me and understood what would benefit my business and demographic I work with. Working with Preston has been the easiest and most fluid process, building a customized advertising plan for me that not only hit the market strategically but also fit my budget. I am already seeing the fruits of the advertising.

Thank you to Preston and Social Indoor for helping to make an impact in my business.

Jake S.

Allen is a great guy to work with and the placements Social Indoor has are creative and innovative. My company has used their services on a number of different projects and each one has gone off without a hitch. I would recommend reaching out if you are on the fence and learning more. Great team here! Thanks Allen.

Mark Z.

Tremendous resource for any B2C company with great control over targeting out of home advertising. Also a great lucrative franchise for anyone with solid sales and networking skills

Richy O.

Great company and people! The digital signs they offer are a great addition to our business.

Jim M.

These guys know what they are doing! If you want to get noticed, this is the place.