Pilgrim Place Health Services Center - Claremont, California

Yolie A.

If there was a negative rating to report on this place I would give it a HUGE negative. My mom was sent to Pilgrims Place Health Services following a recent hospitalization. This place is an absolute joke. Within the first week a CNA let go of my mom and she fell and hit her leg. It was not documented initially and no one called me. It wasn't until my mom kept complaining that her leg was swollen and she couldn't place weight on her leg that they took an xray of it. Thankfully, nothing was broken just severely swollen . To top it off, during her stay, she was NEVER seen by a doctor, yet allegedly doctors signed off on paperwork sent to medicare. To make matters worse, she was almost given the wrong medication during her stay. Luckily my mom knew her medication and refused to take those that the administrating CNA OR LVN was trying to give her. Her insurance wanted her to be released and sadly this facility did NOT accurately report my mom's current findings that I lost her appeal for more time. Their social worker is a complete joke. I don't know why she's there if she's not going to help the consumer or families with knowledge of what to do or how to apply for medi-cal. They do NOTHING at this facility to help families navigate the system. I had no idea what i was doing. I spoke with several individuals in the medical field as well as DPSS trying to get my mom emergency medi-cal and they couldn't believe the social worker there did nothing to help me.

Well, my mom was released/discharged on 12/19, after my attempts to keep her there under her insurance coverage, and my worst fears came to fruition. We got her home. She had NO strength in her legs, and her legs gave out and she fell face forward. There was nothing we could do to prevent the fall. I had to call 911. I was back at the hospital less than 3.5 hours after her release/discharge.

Think twice about this facility! Oh by the way they will try to get you to sign a paper that charges you $500-600 a day to reserve a room for your loved one IF they go back to the hospital. I was told this may be illegal. Like a dummy I signed it not knowing better.

Look at the prior Yelp reviews. I dealt with some of the same people referenced. I intent to advise medicare as to their lying practices. The system is flawed for the elderly.

When our loved ones are older, we need to be their voice and you beat believe, I'm being my mom's voice!

My mom has bites on her

If we wanred to private pay

Frankie P.

Horrible service attitudes galore here with a transportation system that is run from Florida what a pathetic service soo done with this useless place , this is your warning don’t trust your loved one in the hands of this 1 star rating what they call business

Malori L.

Thank you to all of the staff who cared for my abuela (grandmother) during the 2 weeks she was there. Teresa, Alicia.. and so many, many more nurses and PT staff and, of course, everyone else... you were so helpful with my grandmother. And my family and I cannot thank you enough for everything! They are very empathetic and treat your loved ones like they are their own... including their family members.

Sumbul

Don’t go unless you hate your loved ones. Neglected my grandmother, Atika. Neglected our many many pleads for a doctor. Now she’s not here. All useless nurses who shouldn’t be in this profession.

Mary F.

This is a wonderful place. Everyone here is hard working and takes EXTRA care to make sure the patients needs are met! If someone couldn't help me they immediately put me in contact with the right person! I was so impressed with the attention to details they took. Always made sure patients are happy. Most places your meal is served and that is it. Here they made sure you had everything and would exchange or bring more of something if you wanted it! Very, very hard workers here and so caring!!!!! I can't say enough good things about the staff here!!!! 😍😍😍😍😍

Clifford K.

My mother has been a resident in Pilgrim Place Health Services Center for over 6 years. The facility is VERY clean. The staff is VERY professional and highly trained. They are VERY loving and show GREAT care for all of the residents.

Sylvia V.

Checked place out cause my mom was going to be admitted. First impression was good as far as appearance and cleanliness. She was only there one week and in that time there were a few incidents that concerned me as far as the care and attention.

David M.

If you don't mind doing 1/2 of Case Manager Grace's work for her you will like PP fine, but be forewarned, she will patronize you and try to get you to coordinate your loved one's meds from physician to physician, which would normally be very difficult, but given the fact the the PP onsite physician is actually only "onsite" about one hour a week, your job will be very very difficult.

Secondly, my mom actually had a nurse come in at one point in the middle of the night and say "you'll do as I say" and forcibly man-handled her.

The garden, and the open spaces make PP worth considering if you like self-advocating, and the PT staff is competent. If you have to deal with Grace bring your best negotiating skills because she is overwhelmed and contentious.