Our Hearts Our Heroes - Charlotte, North Carolina

Overview of Our Hearts Our Heroes

For individuals and families navigating the complexities of military and veteran support, Our Hearts Our Heroes stands as an organization dedicated to providing comprehensive assistance and resources. Located at 9935 Rea Rd, Charlotte, NC 28277, this Association offers a vital network for those facing challenges related to military service, disability, and transition back to civilian life. They operate with the goal of fostering connection, offering practical guidance, and championing the needs of their beneficiaries. It's crucial to note that the current average opinion, reflecting a 1/5 star rating on Google My Business, suggests a significant area for improvement regarding customer satisfaction and communication. Further investigation into the reasons behind this low rating is recommended.

Key Features and Services

Our Hearts Our Heroes specializes in a range of services designed to address the diverse requirements of veterans and their families. While their primary function is as an Association, their support extends beyond simple organization. Here's a breakdown of their key offerings:

• Resource Navigation: They act as a central point of contact, helping individuals connect with relevant government agencies, non-profit organizations, and community resources. This includes assistance with benefits applications, healthcare access, housing, and employment.
• Peer Support Networks: Recognizing the importance of shared experiences, Our Hearts Our Heroes facilitates the creation of peer support groups. These groups provide a safe and confidential environment for veterans and their families to connect, share challenges, and offer mutual encouragement.
• Transition Assistance: The organization offers guidance and support during the challenging transition from military service to civilian life. This includes career counseling, financial planning, and assistance with establishing a new routine.
• Advocacy: They champion the rights and needs of veterans and their families, advocating for improved policies and access to services.
• Family Support: Acknowledging the impact of military service on families, they provide resources and support tailored to the specific needs of spouses and children.

Location and Accessibility

The physical location of Our Hearts Our Heroes is strategically situated at 9935 Rea Rd, Charlotte, NC 28277. This address provides convenient access for individuals seeking their services. Notably, the facility boasts a wheelchair accessible entrance and a wheelchair accessible parking lot, demonstrating a commitment to inclusivity and accessibility for all visitors. It’s advisable to call ahead to confirm operating hours and to schedule any necessary appointments.

Contact Information

For those seeking further information or assistance, Our Hearts Our Heroes can be contacted via:

• Phone: 8008149419
• Website: ourheartsourheroes.us

Customer Reviews and Feedback

Currently, Our Hearts Our Heroes has 3 reviews on Google My Business. The average opinion reflects a concerning level of dissatisfaction, warranting careful attention. It’s recommended that prospective users thoroughly review these reviews to gain a comprehensive understanding of the experiences shared by others. The organization should prioritize addressing the concerns raised in these reviews and implementing strategies to enhance communication and service delivery. A concerted effort to improve the user experience is crucial for boosting the organization’s reputation and demonstrating a commitment to meeting the needs of the veteran community. They should actively solicit feedback and utilize it to drive continuous improvement. The low rating highlights a need for better transparency and responsiveness, which are essential for building trust and fostering positive relationships.

Additional Points of Interest

Beyond their core services, Our Hearts Our Heroes maintains a strong commitment to community engagement and support. They actively seek partnerships with local organizations and participate in community events. Their dedication to providing comprehensive support extends beyond simply offering resources; they aim to build a supportive ecosystem for veterans and their families. The organization’s focus on accessibility – both physical and informational – is commendable and reflects a genuine desire to serve all members of the veteran community.

👍 Reviews of Our Hearts Our Heroes

The E. B.

1/5

If I could give them zero stars, I would. This company is not for the veterans best interest they secretly hope for the veteran to fail so that they can keep the large deposits that they are given in order to help veterans. Please beware of this company they profit off of Veterans in need. Ask organizations like "Veterans Bridge Home" and "Veterans Services of the Carolinas", who now refuse to work with this company as they learned the hard way.

Andy J.

1/5

This is a for-profit company, meaning they can profit from your donations or even take 100% of the donations. While for-profit fundraising isn't unusual, a for-profit company that also provides services is and raises several red flags and questions as to why they don't simply operate as a nonprofit and enjoy the tax benefits that accompany such a designation.

priscilla W.

1/5

This organization is not for veterans that trying to improve their lives.
I myself has been token advantage of. She gets rental assistance as to aid the veterans but she pockets the money if a veteran challenges her she then start court procedures on vet
I need help with my situation ASAP