Oakmont of San Antonio Heights - Upland, California

Michael K.

Today is New Years Eve. Two of my closest friends died this past year; the experience leaves me with many feelings, and I promised myself that I would attempt to convey my gratitude to the staff at Oakmont of San Antonio Heights before the close of 2024.

The shock and rawness of losing people I love (husband and wife) was tolerable, softened and in some ways beautiful as I reflect on the genuine love given to my friend as he faced the challenges of losing his wife, his own terminal diagnosis and the upset of leaving his home of many years. In our initial visit, we toured the beautiful facility and its surroundings; we met with the Executive Director and the Director of Nursing who both spent a great deal of time with us. As luck would have it, there was one apartment available, and my friend decided to grab it. In a flash we were able to move him in (along with his cat) and I was able to return to my home confident that he was well cared for.
A short 2 months later, I returned to spend the last weeks of my friend’s life with him. I am still amazed at how much genuine love and exemplary care he received. The dining staff (ALL the dining staff) knew his preferences, the laundry staff tended to his clothing meticulously (my friend was VERY particular) and the housekeeper kept his apartment tidy. The care team anticipated and managed his care and some even visited him when they had different assignments. On his final days, the staff (ALL the staff) visited him just to check in and let him know he was important. My dear friend died, not alone, but with his friends at his side, his cat in sight and a crew of angels that ensured he was comfortable and loved.

I cannot say enough good things about Oakmont of San Antonio Heights – wishing we all receive such loving attention at the end of our journeys.

Michele B.

Loved it for the first few years as our Mom was more independent. Fast forward to now, 6 years later, and we are very disappointed in the level of care. And everything is a la carte and believe me they don't do anything extra they don't get paid for as our mother is needing additional check-in and hearing aid assistance as she's deaf in one ear and has trouble seating her hearing aid daily.
There has been a lack of routine tasks like bed making and laundry in the recent months. Previous to that her apartment became unkempt and housekeeping was sorely lacking. We moved her apartment which Oakmont was very helpful in executing, I will say that. Overall, for the cost of living there, we would look elsewhere. The only reason we have chosen not to do that is because of her age and she has friends and is comfortable there, and we don't want to disrupt her emotional well-being, as change is difficult at that age.

Beth O.

I have worked in nursing homes for many years and this was the most fantastic memory care unit that I have ever seen. They actively engage the elderly in activities and there were so many busy stations for them. There was a "work bench with (safe) tools" a "washer and dryer" a "beauty station" all filled with items they could remove from the station and use. There were baby dolls for them to take care of that included diapers and clothes for them. Never have I seen so much for them to do. It was absolutely refreshing to see a facility that doesn't just stick all the residents in front of a television. My grandfather was here before he passed away and I am delighted that he was able to spend his last year in this facility. Would absolutely recommend this place to anyone looking to put a loved one in a home away from home. The staff was pleasant and took wonderful care of my loved one, he was always clean and dressed nicely, and that was each time I just popped in. Never called in advance and he still looked well taken care of.

Susan B.

Based on my 93 year old Aunt, 94 in January, she absolutely LOVES this place! She was in another one down the road, and she was happy there, but she is happier here. I'm hoping to visit with her this December, as we live in Hawaii and see her about once a year, and I will see it for myself and perhaps do another review. I've see pictures of her apartment, the dining room and activity room, and can find no fault with the home. The loves the activities and participates in just about every one, even chair
volleyball at her age. She loves the entertainment, the people are wonderful to her, and she's blessed she has such a beautiful and wonderful place to live. She cannot say enough good things about it! And does she love the food! ;-)))

Bessie R.

Among assisted living facilities, this place has some of the best food I have ever tired. The staff is so helpful and accommodating. The current Chef and their team are doing a 5-star job.

Betsy A.

My 90-year old mother moved into this beautiful facility in July 2015, and she could not be happier. The staff are all attuned to my mom's needs and they really seem to love what they do and appreciate and love working with the elderly. They encourage family to stay overnight and to stop in any time, which gives me enormous peace of mind. The daily activities, including crafts, exercise classes, lecturers, entertainment and tours keep my mom's zest for life alive and her physical and mental health strong and vital. It was a tough decision to make to finally move her from her home of 62-years, but one that she and the entire family does not regret. Update at 4 years: she moved to memory care as disease progresses, but with activities and staff interaction her dementia has not progressed quickly. She still loves it!

Carolyn F.

They can't keep staff more than 2wks. The mamanagement i does not know how to manage people or employees. They are sarcastic and belittle and overwork them. Look hp jobs at oakmont. Residents dont stay.
Now a staffer tried to give my loved one someone elses medication. Imagine if my loved one didn't know. No excuse. Now no vehile to take to their appointments as stiputated in rental agreement. They didnt keep up with tags and state rules. Now they just went in and told my lovedone wrong date by a new driver. So dont count on organization at this place. They just announced a 10percent increase in rent. And my loved one eats their own food people have gotten sick or its spicy. Old people need plain food . no salt or sugar. But they heap it on.

Nessa P.

If there was a zero star effect id push it to the limit!!!! This place is a joke. They lie to people to market this place for their own benefit. I spoke to a resident who said she was told that this place was a rehab center for her when she broke her hip. Yea right. I had other residents say this was supposed to be a 5 star resort style establishment. There is no way in hell you can call this place 5 star. Its barely 3. Untrained staff. Processed frozen food being served as freshly made dishes. Half the time nobody knows whats going on. To the naked eye this place looks decent. Key word: LOOKS. Please do your research before you allow your loved ones to stay in this place. If you pay for what you get for; you guys are getting your a$$ handed to you. These people know how to screw you for your money and smile in your face while they do it!!!