Newport Institute - Santa Rosa Valley, California

Matt B.

I went to the Read House this last spring to Aug 15th it was a great experience the staff were awesome and even the CC'S AKA non clinical staff my favorite CC was Albert my counselor was great I stayed 2.5 months.

I needed help again a couple months later and went back to Newport but went to a house in orange county they focused more on addiction and less on mental health in my opinion they always stated they started as an addiction treatment and switched to primary mental health 2 yrs ago I am in recovery but that's not why I went and they didn't need to be so hard on me there sent me to a low bottom supportive living with PHP I left after 4 days. They pushed everyone to do that in the orange county location even the people that had no addiction history. I'm very surprised they didn't have better after care program recommendations
Also the CC's at the orange county location try and overstep boundaries they are allowed to sit in watch and participate in the clinical groups that's messed up I complained about it they said it was protol call and I told them the CCs at Moorpark would never sit in on groups. I've been to many programs that was never a thing it's unprofessional. You wouldn't th8nk it would bother you but I had a bad experience with it.
Other than that NEWPORT IS A GREAT PLACE. Do not listen to the reviews saying the food sucked and other silly complaints.
This place is great

Laura Z.

Made a huge difference in my life and I found the peace I so desperately was looking for. Take a look at them. They helped me a lot. I recovered there. Suggesting them to people who really want help and have hopes to get better. 2 therapy sessions a week, 2 counselor sessions and intensive groups. They do intensive therapy groups, EMDR and weekly horse therapy are some of them.
We had laser tag, archery, scape room, COW HUGGING! and other activities outside the perimeter 2X a week. It was awesome to leave the house while getting treated

Tyler

I would rate 0 stars if I could. I stayed 7 days to give the program a fair shot before I left AMA and went to a different treatment program instead.

The promise for an “all male clinical team” was a bold faced lie. They promised they could handle my gender specific care and then greeted me with an all female clinical team.

Once I actually got comfortable with my therapist, they hired a new therapist and tried to switch me over to them.

There’s only therapy groups 3 days a week. The other 4 days you’ll be doing childlike activities. It’s clear that Newport took their adolescent program and didn’t change it whatsoever when they switched to adults.

You won’t have proper access to your phone, or internet while you’re in there. Forget about keeping in touch with your family. Do not let them trick you, this is not the norm. Most adult facilities will let you have your cell phone. (Like the one I went to after Newport).

Their staff is constantly calling out of work and leaving the building understaffed. This means things we normally would be allowed to do would be cancelled as they didn’t have the correct staff for it.

The rooms are tiny, with tiny beds. Another thing that is NOT the case at other facilities. The food was terrible, clearly all premade despite the fact that there were TWO chefs. What do they do all day?

I was the only patient from in-state. Still, I had driven from NorCal to come down. They seemed to target people who lived far away to remove any chance of leaving without their help.

When I checked out AMA, they would not provide me with a ride anywhere to leave. This means anyone out of state was screwed if they decided the program was not for them.

Newport is a preying on young adults with mental health issues. They will not treat you, they will take your money and keep you miserable in their facilities so you stay as long as your insurance will let you.

Not to mention they refused to even screen me for ADHD, something I was diagnosed with at the next treatment center.

Do not go here. Do not send your kids here. I’m speaking from experience.

Harrison R.

I have 0 complaints with my time at Newport. I attended the Read House in Moorpark, California, and I am very fond of my time there. I started out very skeptical, but that quickly changed when I got to know the staff and other clients. I can’t think of a single problem I had with any of them to be honest. Our days were structured so that we would work hard on ourselves, but also leave enough time for relaxation and decompression. The program really changed my life and I’m very grateful I went, even though I didn’t want to at first. If you’re having doubts about going, just know you’re in good hands at Read.

jesse F.

Overall my experience at Santa Rosa valley was good. The program itself is amazing. It’s in a breathtaking location overlooking the valley. With Orange, lemon, and avocado trees in the backyard. Adventure therapy was definitely my favorite part of program.

I believe the staff and clients at the time definitely play a role in how treatment goes. The therapist, Morgan, clinical director, David, counselor, Lacy and most cc’s were supportive, compassionate, and helped my mental health improve in the long run.

The residential counselor at the time (2022) was, on the other hand, not at all supportive. I found her extremely invalidating, not willing to listen to clients, and overall made my experience our experience turn bad. I believe she worsened a staff vs. client mentality problem instead of mending the issue. which made myself and other clients feel unsafe. There was in instant where she withheld grievance report paper for myself and other clients to fill out until we took our sleeping night medication which is 100% a violation of rights.

The psychiatrist there was AWFUL and legitimately verbally abusive and crossed boundaries. I did not trust him. He told a client I was there with it was her fault for getting SA’d. I had to file a grievance report against him and know for a fact there had been at least 20 other grievance reports from multiple locations filed against him. (Because the nurse at the time told me.)

Even tho the experience I had with those 2 staff members were terrible. The program itself is amazing. And most of the staff are incredible people who changed my life.

X

The staff itself was friendly and caring for the most part. The mental health counselors (psychologists, therapists) were helpful, and the live-in house staff members were overall great except for a few bad eggs. However, this Institute as a whole is dubious and shoddy. Firstly, the on-site psychiatrist Dr. Jong isn't even licensed in California (per her own website). If she's not licensed in California, then why is she pushing pills down our throats, prescribing me two new medications after talking to me only 2 times? She also was very difficult when I needed her cooperation to file multiple short-term disability claims (one through my work, and another through EDD). Dr. Jong never completed the necessary paperwork for EDD to process my short-term disability claim, so I never got $3,000 from EDD that I was eligible to receive. Secondly, the "dual treatment program" felt more like an adult day care center. Some of the activities were enjoyable and helpful, and some were not. Lastly, the onsite "chef" who cooks lunch and dinner for the house does not abide to personal eating preferences (i.e. vegan, gluten-free). How can you be a treatment center and pretend to help people with their mental health and addiction issues if you're not creating a conducive environment for health and healing? If they are able to improve the quality of the house and the staff and tighten up operations, I think this program would be more beneficial for its residents.

eva P.

Wouldn’t admit me because I occasionally use a rollator lol

Lupin B.