Morrison Family YMCA - Charlotte, North Carolina

Eric F.

They still charge you after you cancel and tell you that it's part of their policy. You have to cancel your credit card if you don't want to get charged another month after you cancel. This should be illegal

Kelli L.

Delisa Johnson at the YMCA has truly been a remarkable asset in my experience. Her dedication and commitment to assisting with teenage adjustments and program involvement have made a significant impact. Delisa goes above and beyond in her role, demonstrating not only a deep understanding of the challenges faced by teens but also offering tailored support and guidance that resonates with them.

She assisted in setting up our new membership for the teens and has done an amazing job making us feel at home. The YMCA has a gem in their membership team

Jason W.

Was at this location today for my workout. The gym monitor thought I was doing individual training session. I explained that I wasn’t and he seemed to have understood after me explaining what I was doing and that I wasn’t telling other kids they couldn’t use the floor because I was there. We did talk and he seemed to have understood. I went on to explain that for the year and a half plus that I have been working out at this YMCA, for them to have had this rule supposedly already established, I sure have seen people, maybe dads or their trainer with son or daughter on and off training and I’ve had to move to another court or wait until a later time to use the courts. And today, there actually was someone over there training some kids. I’ll just sum this part up by saying I hope YMCA you are being equal and fair in regard to this personal training rule.

However, while in the gymnasium today, again, there were kids just throwing the basketballs across the court for no reason and also throwing them to hit each other. After explaining to them twice, why that’s not safe for anyone in the gymnasium and someone could get hit and/or hurt by doing so, they stopped. This goes on quite frequently by older kids as well as younger. It’s not comfortable for those kids and even adults that may be in the gym trying to get a workout themselves. God forbid someone get blind-sided because of the carelessness and negligence of someone else. Some kind of rules need to actually be enforced somehow so that everyone who uses the gymnasium is aware of them.

Finally, in the men’s locker room while showering there were several older kids playing and tossing the metal stools around and I happened to see a kid attempting to throw one over top of a section of lockers to the other side. I suggested to them not to do that and that someone could get hurt or they would break something.

Wedd L.

My favorite YMCA in the Charlotte area. Friendly staff and very well run. Group Ex classes are by far the best of all the Y’s in Charlotte. The Group Ex instructors are amazing — always prepared, creative and push us to work hard and be our best.

T J.

Pretty nice, only problem I have is the basketball gym is practically unusable when kids are out of school. It's pretty much used as a day care center or drop off spot for parents and they just run around throwing balls across the court or at people's feet. Needs to have some sort of adult hours especially during holidays or summer break. Had to cancel my membership last summer and start it back during fall.

Sean K.

Phenomenal Family YMCA. Loads of well lit parking. A lot of outdoor DuRell and event space / pavilions. Facility has a large and well equipped weigh room , hardwood aerobic / exercise area. Separate Pilates / Yoga studio. Several basketball courts. Showers , classrooms inside. A very large and improved outdoor swimming pool complex.

Steven T.

Probably the worst experience I’ve had with any membership ANYWHERE. The pricing is ridiculous because they decide to put everyone in one box and charge $79 for a 23yr old who is SINGLE… NO KIDS… MILITARY… like it’s the same as a man or woman who’s married with kids… the majority of the amenities aren’t going to be used for someone like me who goes for the gym and basketball court... I don’t need two “free” hrs of supervising kids included in my membership when I don’t have kids. Then to make it worse they don’t have an easy way to adjust your payment based off your income. In the military we don’t have a 1040 on MyPay. All we have is access to our previous W2 from the year prior. The YMCA needs to see and should only need to know:
1. What your income is monthly/yearly
2. If you are single or married
3. If you have dependents
THATS ALL IN A W2!! And if that’s all I have you should be able to take that.
ALSO to add on to it they charge you one last time even after canceling because of their ridiculous 30 day cancellation policy so there’s no way to avoid that either… nice way to steal another $79 right?
THE SOLUTION:
Create a system where customers can choose between multiple types of memberships allowing access to different amenities. The most expensive obviously allowing you access to ALL amenities. If that means putting a scanner at each door for each amenity then do so. The YMCA has the money to do it so make it happen. Also make it easier to help first responders and students if you’re going to do that it shouldn’t be so complex just to get a discount. Proof that you are an active student or first responder is enough.
Truly disappointed, I expected way better from an organization like this. The multiple one star reviews says enough and clearly they don’t care.

jason J. W. W.

I am frequently at this Y.

On Sunday August 6, 2023 I was at the Y until what is posted online via google, as 6pm closing time. However, as I was leaving the gymnasium the gentleman who usually works in there (as of at least three months ago) and who was working that day, said to me specifically that the Y closes at 6pm, but they close the gymnasium down at 4:45pm to have it locked down by 5pm. Alright no problem. It was approximately a quarter till five at that time. Others who knew this were preparing to leave as well. Since the online posted close time was 6pm, I go and jump in the shower, brush teeth and all as I usually do. About five to seven minutes prior to me finishing my shower, I hear a male voice say “we’re closed”. I immediately respond, “a guy just told me that closing time is six o’clock”. Ironically, it was him. So did he just lie, is he playing games or what’s going on is what I’m wondering. So I just don’t respond. Then just a few minutes later I hear a female voice say we’re closed. My response is the same [mind you I’m still trying to take a peaceful shower], “a guy told me you all close at 6pm”. I didn’t much hear her response because i’m just trying to shower and all before I leave. After done showering I brush my teeth and proceed to my locker and am getting dressed when I hear a female voice from out in the hallway, “are you almost done”? Finally, I’m dressed, walk out of the locker room and there they both are sitting there and I discuss this issue with them including letting them know they were trying to make me feel rushed at the hand of your own negligence. Not acceptable.

I’m sparing any further detail on the conversation as I will speak to management about this. But I did feel the need to let it be known.

1. Please make sure employees are aware of operating hours.
2. If running or representing a business or entity, conducting business, operation, or the like, please understand that when a mishap takes place and you are the negligent party, it is now on you to acknowledge it (which they did [although I had to verbally highlight it]), but then you must now be more understanding and basically be even more receptive of your client/customer’s needs (in this case the need not to give a perception of trying to rush, at this point).

Sincerely,
Jason A Watkins