Jodestynetiah S.
2/5
I have a very mixed outlook on this place, because there are certain people that are extremely empathetic and clearly have the qualities of a healer. There are certain people here that will go to Great lengths to help you if you need it. I remember my very first day coming to this facility, I left my phone accidentally in the Uber that I used to get up there... that meant I needed to use the facilities phone or else I would have not been able to leave. There was even a wonderful nurse or health care associate that was willing to let me use her cell phone; because the way the facilities phones answer- the same person might not pick up a incoming call.
However there are also other people in this facility that display microaggressive racial biases. I remember the last time I went to the facility two things happened that stick out to me. I have pretty bad vision, so I had to read the numbers next to the rooms to understand exactly where my room was. As soon as I understood where my room was, there was a nurse standing directly in my way. She asked me if I was okay ,but it was more of an extroverted gesture than intimately asking me to help me. It came off along the lines of me being suspicious like I'm wandering around or misplaced.also, another one of the nurses or medical assistance that work there was walking in front of me; and I was in close enough proximity for her to hold the door , but she acted like no one was behind her. She made sure it closed in my face. I also have felt a certain coldness during interactions, as well as almost A vibe of opposition. When I made an appointment over the phone I was told that I could get a pap smear and a general wellness assessment on the same day. The woman who called my name when she walked out into the waiting area, once I made sure she knew that I was who she was looking for I got the coldest nonverbal communication and responses from her. She also told me that I would not be able to do both the pap smear and wellness check, and I would have to choose one. I also have a sinus infection that I have not been able to get the medicine for yet, but that's a whole other situation. I'm just stating these things as reference as to why doing one thing at a time and never being able to get in for appointments in a timely manner is detrimental .
This is very important to me because I have a back injury from amazon, and I have a head and neck injury. My cervical spine is misaligned and it causes me great pain but I have not been able to truly get help. These are only a few of the injuries I deal with on the daily basis.I made an appointment like a month in advance, so far in advance it gives me anxiety because I don't remember if I scheduled the ride through my insurance as well.
The appointments are so few and far in between that it was so inefficient for me to have to do the wellness check on a different day just because I got a pap smear. And it's not easy to have a head injury and try to make appointments. It already gives me a great deal of stress that I tried so hard to make sure that this facility had my medical records, but there's something stopping me getting physical therapy
And I also think that it's mandatory I bring these things to awareness, because it's almost as if I'm being dealt with as if people feel the need to paint me into a certain character trait, or stereotypical nature instead of seeing me as a patient that came in because they have an ailment.
Also, one thing that I forgot about was when I got a pap smear-which hurt me and made me woozy; I begin to losing blood also... This woman rushed me out the room . I told her very nicely very non confrontational that I needed time before I got up and left and she emphasize that she was going to walk me out almost as if me doing something and her time was more important than my safety.
There are more important things than passive aggressive prejudiced. I'm not someone who needs the door to close in my face . I don't need to be aware of someone's personal outlook on me by their lack of customer service
