Manhattan U.S. Social Security Card Center - New York

The Manhattan Social Security Card Center: A Comprehensive Guide

For individuals requiring assistance with Social Security benefits, card replacements, or related services, the Manhattan U.S. Social Security Card Center represents a crucial resource. Located in the heart of New York City, at 123 William St 3rd floor, New York, NY 10038, this federally operated office provides essential services to citizens and legal residents. The center’s phone number is 8007721213, and its official website is socialsecurity.gov. This document aims to furnish a detailed overview of the center’s operations, location specifics, and recommended information for those seeking its assistance, drawing upon publicly available information and anticipated user experiences.

Center Specializations and Services

The Manhattan Social Security Card Center specializes in providing a range of federal government services related to Social Security. Its primary function is the issuance and replacement of Social Security cards. However, it also handles inquiries concerning:

• Social Security benefits: Assistance with understanding benefit payments, eligibility requirements, and changes to benefits.
• Disability benefits: Support for individuals applying for or appealing disability benefits.
• Retirement benefits: Guidance on retirement planning and benefit options.
• Medicare and Medicaid: Information and assistance related to these federal healthcare programs.
• Name changes: Procedures for legally changing a name and updating Social Security records.
• Card replacements: Expedited replacement of lost or stolen Social Security cards.

The center’s operational efficiency is geared toward streamlining the process of accessing these vital services. It’s a key point of contact for navigating the complexities of the Social Security system.

Location and Accessibility

The 123 William St 3rd floor, New York, NY 10038 address places the center within a readily accessible location in Manhattan. The office is designed to accommodate a significant volume of visitors, and a structured approach to service delivery is implemented. Notably, the center offers a wheelchair accessible entrance, demonstrating a commitment to inclusivity and accessibility for all patrons. Proximity to public transportation, including subway lines, further enhances its convenience. Users should anticipate a potential need for walking, particularly within the larger William Street area.

Navigating the Process: User Experience Insights

Based on publicly available feedback, the process of visiting the Manhattan Social Security Card Center can involve a degree of procedural formality. Initial security checks, typically involving verification of appointment dates against a list, are standard practice. Following security, patrons are directed to a kiosk to obtain a service number. Waiting times, as reported by some visitors, can range from approximately 30 minutes before their scheduled appointment time. This suggests a high volume of inquiries and a structured waiting system. While some users have characterized the experience as ‘pretty good for a government service’ and ‘much less painful than expected,’ the process highlights the importance of scheduling an appointment in advance to minimize potential wait times. The efficiency of the kiosk system and the attentiveness of staff appear to play a significant role in shaping individual experiences.

Additional Information and Resources

Individuals seeking more in-depth information or wishing to schedule an appointment are strongly encouraged to visit the socialsecurity.gov website. This comprehensive resource offers detailed explanations of Social Security programs, benefit eligibility guidelines, and application procedures. The website also provides access to downloadable forms and frequently asked questions. Furthermore, the 8007721213 phone number can be utilized to speak directly with a Social Security representative for personalized assistance. The center’s operations are subject to change, so it's advisable to verify the most up-to-date information before visiting.

Average opinion: 3.6/5. The Google My Business reviews suggest that while the service is generally viewed favorably, there's room for improvement regarding wait times and potential procedural complexities. The center’s success hinges on its ability to balance efficient service delivery with a user-friendly experience.

👍 Reviews of Manhattan U.S. Social Security Card Center

Clayton N. Y.

4/5

Pretty good for a government service, Much less painful than expected. There was security at the entrance to check if you have an appointment against a list, then checked in at a kiosk to get a number. Waited 30min to be called when I arrived before my appointment time.

Meghan G.

5/5

The employee I interacted with was above and beyond in their service and demeanor. I only now kick myself because I do not know their name. They were efficient and knowledgeable. They helped complete my task and offered sage advice for future interactions. I thoroughly enjoyed my time during my appointment. Everyone who worked there was kind, helpful and informative. My wait was short and efficient. The area was clean and serene for waiting.

Obaidur M.

1/5

March-24-2025
Morning 7:18am ticket number 192 #window 16

Many nice people are working 123 William Street
Social Security office. but #window 16 This white man is very rude. I went to this office to update my social I need check my correct information and man didn't even check my documents and man didn't listening me what asked for He’s yelled at me with her mad face and eyes and kicked me out of the window And he didn’t listening to me I say to please updated my social he didn’t listening
_______________🥹

And social Security administration office
Door man Security is very good person 🤝😊

Yantong L.

1/5

Unprofessional and discriminatory behavior at 123 William St lobby. A Black female lobby staff singled me out and told me to leave with no valid reason, while others were allowed to stay. When I asked why, she rudely responded, ‘I said so.’ This is unacceptable treatment of visitors and raises serious concerns about discrimination and professionalism

Grazi Z.

5/5

Great service from Mr. Teixeira Window 28. He was very attentive, helped me with any doubts I had and carried out the whole process with excellence.
He carried out the whole experience, which for someone who is international is a bit of a fear, with great mastery. Impeccable

Carl C.

5/5

I just want to bring to the attention to whom it may concern I was at the Social Security office at 123 Williams St. On July 3. Which is the Social Security office in Manhattan one of many, that I had been to on the same day. but I have to say that this one stand out to me the most the representative that helped me. His name was Mr. TEIXEIRA, whom I have to say was extremely patient. Great customer service skills and really understanding. He did not know that I was a disabled veteran with a liver and kidney transplant and was very weak on this day from running around with my dad. In which I care for now. All he knew was that I was a daughter caring for her father. With this being said, I do believe that Mr. TEIXEIRA should be recognized for his impeccable customer service. It was a really hard day for me and he made it Uncomplicated for me that day. Please let him know I truly I’m grateful for his extraordinary customer service
Thank you.
This is not my pick

The clients last name is Contreras

Luciana S.

5/5

I had a positive experience at the SSA for the second time. On my first visit, my certificate name was incorrect, but they guided me on how to fix it. I was hoping that this morning I would be assisted by the same person who helped me last time, Mr. Teixeira at window 28. Luckily, as the first person in line, I was able to be helped by him again. He was just as helpful and kind as before. From the security guard to Mr. Teixeira, the entire process was smooth and efficient. I'm glad I was able to get everything taken care of quickly.

Melissa S.

5/5

I walked in to update my information. Upon arrival you’ll take a ticket via a machine and then wait for your number to be called. The place was extremely clean, comfortable and I was in and out within 30mins at 3pm on a Friday. The lady at Counter #14 greeted me with a smile and was both helpful and patient. I had the best experience and if only all civil servants were like her, the world would definitely be a better place!