Lowe's YMCA - Mooresville, North Carolina

Jacob H.

The customer service at this location is horrible. I only signed up for a membership because their website said they had racquetball. When I showed up they said they did not because it was removed. We decided to try the gym instead, the kids area had a wait list, the staff seemed uninterested in helping us, the gym was packed and this was all on a weekday morning. Not only this, but their membership cost is almost double what some of the other, much better facilities have in near by YMCAs. I didn’t cancel right away because we thought maybe we would try again another day. We did not. I called on April first to cancel my membership and get refunded for April since they charged me that morning. Not only did the person I talked to tell me that they couldn’t cancel the membership, when I emailed them that day to get the cancellation, I was told 8 days later that I would get charged for May since i had to give a 30 day notice. I notified them 31 days in advance both on the phone and in email.

This is unacceptable.

keri M.

I wish I could give this place 0 stars. Brought my 3 small children here to the indoor pool and from the moment we walked in the door these so called life guards were already yelling at us to stop doing this and that. My children were behaving. Those “life guards” stared me down the entire time having something to say about our every move. I don’t need any 18 year old telling me to be within “arms reach” of my children in a public pool, when I’m in the water with them, and they have floaties on, in 2 feet of water! They proceed to tell me that I have to be in the 2 foot pool with them at all times (my kids are all in puddle jumpers) and that I could only supervise 2 of my children at a time because I might “get confused and not watch them” in the 3 foot pool. Complete assholes to tell me that I’m going to be “confused” while watching my own children. I had no distractions and am always watching my kids, so for these people to talk to me in this manner is horrible service and I will never be back to this location. My kids couldn’t even get on the water slide without passing their BS “swimming test”. If your life guards are worried about watching ” too many kids at once” then maybe it’s time to find a new job. This micromanaging managing place is a complete joke and I would have paid the extra money to go to a better indoor pool with my kids so we could actually enjoy it and not be disrespected the entire time. Next time we will go to a place that is accepting of children.

Miranda C.

We walked into this YMCA after scheduling a tour the same day and was pleasantly surprised. My husband and I were greeted by Latesha O. and felt instantly at home. The facility has everything you could need and we got memberships the same day. Great experience as newcomers and friendly fantastic staff. 10/5 stars!

R. S.

This location has people driving way to fast in parking lot. People trying to pickup kids and then flying thru parking lot and down road going to Morrison plantation. Someone is going to get hurt in parking lot because people driving don't stop at crosswalks for walkers. Also they let cars park at the door and leave cars unattended while they go in, which makes for a bottle neck trying to get into parking lot.

Travis R.

Multiple times I have tried to come here to use the basketball court and called ahead to the front desk earlier in the day to confirm the gym is open and available and each time there is always something going on. Impossible to rely on

Brooks B.

There is literally old people taking up the both courts all the time to play pickleball. They got rid of their racket ball area and now there is no more basketball courts. Worst ymca ever.

Berger M.

The facility is poorly managed and in bad shape. We had multiple issues with scheduling and reservations, so we decided to stop going. It’s been a massive hassle to cancel my membership and an awful experience. It’s so sad too. I grew up going to the Y. When I asked about canceling my membership, the staff was incompetent and gave me conflicting information about the process. I tried to cancel by phone, through the app, and in person. When I spoke with a person they said they would email me the forms to cancel, which never came. I finally found the cancellation form online, but it wasn't easy to locate.

You have to go to their Customer Support Hub first and then find the cancellation forms. By the end of this ordeal, they will have charged me for 3 additional months since I tried to leave the facility. Imagine having to spend that much time canceling a membership. I regret joining.

Michila C.

I have paid for a membership for years, barely even use it. The one time I come to use the pool with my kids and they tell me it's closed because they have too many campers? That's ridiculous and poor customer service! Anyone who is a member should be able to use the pool and any of the other amenities at any time because as members, we pay for a membership. Do better YMCA mooresville!