Los Angeles County, Department of Public Social Services - Los Angeles, California

Muhammad K.

It's a shame to see that this branch has so many negative reviews... for a high-volume operation that deals with extremely difficult situations everyone who works here is kind, helpful and efficient. The lines are usually pretty long but I don't think I've ever spent more than 3 hours here. Sometimes I make the trip down here instead of conducting business over the phone because the experience is so much smoother. 5/5 stars!

Saad A.

I went before they opened, line wasnt too bad outside.

Overall they have good staff and system to sort you out and get you to see the right people. My issue was resolved rather quickly. The lady who helped me, Anna, was also kind to me.

I also misplaced my wallet without even knowing and a staff member brought it to me! Lifesavers!

I am grateful for the easy parking too.

Just be patient, have your documents ready, and have clear questions to ask to make it simpler for them to help you.

Overall good experience. Definitely go early, the lines builds up pretty fast.

ZenDeividdo

First off, don't count on ever getting a hold of someone over the phone... I'm sure there are plenty of accounts on google reviews alone to quantify that fool's errand. Basically, I did an interview for Calfresh and the worker didn't record it so I had to do ANOTHER interview in person but thankfully on the afternoon I went (11/21/2024) there were no lines and I was sent to where I needed to be rather quickly.

However, the person who helped me (shorter Hispanic lady with glasses and graying hair) was kind of rude, snippy and condescending... acting like I tracked mud in her house with dirty shoes every time I asked her to simply repeat something. Every time she saw something on my record she was acting like I was trying to milk the system even though if nothing changes I might be homeless in 3-6 months or so...

I understand, we all have bad days but do you have to take it out on people who are having difficulty navigating rough times? A little kindness, patience and empathy can go a long way. I'd recommend that she look for another position in DPSS or another line of work where she isn't in a service role talking to the public. She DID resolve my problems so extra star but I don't exactly appreciate the way I was spoken to.

Kelly M.

Extremely disrespectful and unprofessional.
Tried asking for her name but flipped her badge back. Completely disappointed on how some of these workers make us people in need feel this disrespected.

Smoky C.

Department of social Services does not have a correct house on Google map and it shows they will be open soon, but today is national holiday and they are close and base on Google information I make a trip there and they are close and I don't know who should I complain for do not update there holidays to the Google hour's?

Yesenia C.

Worst place ever!!!!!!! Why hold people in line for hours and hours for something so simple !!! Workers sitting in the door doing nothing!!! Is this what they get payed for there is people actually in need dpss do better !!!!

Jessica B.

My name is jessica bell i goto the rancho park dpss on pico i had got hotel cash for a week and i had to turn in proof aug 30 2024 which i did i was suppose to get cash for 7 more days i told the worker that my daughter has covid and im experiencing symptoms she said ok she understans and she knows its gonna be a 3 day weekend do you know they not put my cash on my card! And me and my kids out here nowhere togo i had to spend my car note money for a room for a couple of days i know they did this on purpose monday they are close because labor day but tuesday im going to be the first one there i want to talk to the highest of the highest about how they treat the people walkin in and out of there!

Martha Z.

Every time I update my documents and finish the interview and everything they said looks good , and they promise me to reactivate my benefits, and they didn’t not , I have to call them everyday , and every time they promise me to reactivate the card nothing happens, and I’m asking for the supervisor they promise me he will give me a call and fix everything today and nothing happens as usual I have to call and go there everyday , I have been 2 months now nothing yet, even they said you’re case looks good we will reactivate everything today 😡