Laguna Niguel Family YMCA - Laguna Niguel, California

Carolyn T.

It’s a fantastic facility….wide variety of equipment and working. However classes are geared toward seniors and therefore not all challenging (I’m 62). The low rating is due to lack of cleanliness. The equipment and mats are never cleaned…when I wiped it with my Clorox wipe, it was near black. They make available cleaning spray and paper towels but don’t ask or promote usage.

Al M.

I’ve been a member of the Laguna Niguel YMCA for some time now, and I can honestly say it’s one of the best community centers in the area. The facility is clean, well-maintained, and welcoming to people of all ages. The staff is always friendly, professional, and ready to help with a smile.

Vanessa V.

Please remember the younger crowd that this too it’s a Senior Facility and don’t forget to share the facility with our Seniors, please have manners and a little of more respect to them.
I came today from the second floor because my grandmother is handicap and the people from the inside where’s out of place with my grandmother, etc. I don’t even want to repeat or bother of what he shouted at my Nona. Rude, immature man. One day you’re going to be old, don’t forget this.
K.A.R.M.A

Please kindly have the second floor door open on Tuesday & Thursday during their hour of work out. Jaden @ the front lobby & Anita were very professional, helpful and understanding. Keep up the great work.

Crystal J.

I love this gym! The staff is super friendly, the weight room is huge and there's a ton of equipment.

The staff in the kid zone are great. My oldest had a hard time at first and the staff made her comfortable and now she loves going there.

Robert A.

This place has become a joke. I expressed some of my displeasure with the boss Jen who did not have much interest in solving the problems, but rather telling me that I should look elsewhere if I cannot handle the fact that I am not getting what I pay for. Customer complaints and feedback fall on deaf ears and nothing gets resolved with any efficiency or timeliness. It took over two years to get the floor in the weight room redone and now they allowed the roof to leak so long that several tiles came down during the last storm. The basketball court, which is almost NEVER open to members, is one step above unplayable condition due to the lack of upkeep and tremendous amount of dirt, dust and other debris on it. Bottom line is that if you do not have a family with children participating in activities here this is not a place for you. Staff and attitudes like what I have encountered are the reason why the YMCA is going downhill quick.

3/19 update- After my above post was read I was promptly contacted by management (Jen) who encouraged me to modify this post. I made it clear that if the needed changes took place I was would do so. Once Jen and Bill realized that they actually had to do their job(s) they opted to terminate my membership rather then dealing with the ongoing negligence of customer service and the facility. Moral of this story is pretty simple and that is if you do not have a family stay away from this place. LA Fitness is less then half the monthly membership charge with longer hours and employees who value the customers. Only took me one workout over there to figure that out.

David S.

Very nice, clean gym with lots of opportunities for activities. But their app structure is confusing. Two apps, one local and the other apparently national exc. that it's not completely? and no schedule in the app?

Chelsea

The Laguna Niguel YMCA is literally our favorite place. We were members about a year ago, for about a year and absolutely loved it. Life happened and we had to take a break , but we recently signed up again and we seriously couldn't be happier. Everyone there rocks, lots of new gym equipment, fun classes, not overly packed and filled with great people.

Mike K.

I joined the YMCA six years ago and got my wife to join also. We both enjoy working out there and find the staff to be very helpful and courteous. The YMCA staff has done a commendable job adapting to the ever-changing protocols issued by the state this year regarding covid protection.