Johnston YMCA - Charlotte, North Carolina

ashley M.

They did not call or tell me it my mom that my sister got heat well she was there she had to go to the ER when I got to see her at 5:00 her eye was black and red I when to the tercher there and asked what happened and she said “ I do not know and I don’t care “ and this is the same tercher I had for the past 2 years at the ymca so I called my dad to come get us and I was so bad there they do not care about your kid so please DO NOT COME HERE and my sister was not okay.

Melissa B.

Before signing up for a membership, be aware that there is a predatory cancellation policy that will not be adequately made clear and hidden in the “fine print”. They word it in a confusing way but you will have to pay for the entire month that follows the month you cancel in.

The gym itself is nice with plenty of equipment all in good condition. It gets fairly busy from time to time but it isn’t bad compared to the more inexpensive gym options. The staff were all very friendly and helpful.

My only general concern was about the dated software the YMCA uses to manage accounts and store credit card information. My card was not being correctly charged each month and I seemed to have to repeat payments on strange schedules which made me feel uncomfortable about the risk of extra, duplicate, and/or fraudulent charges.

lauren L. H.

This is my favorite YMCA. It represents the diversity of the neighborhood. They provide a lot of services affordably. The staff are so kind and welcoming. There is plenty of devoted parking for the gym itself.

Andrea B.

It's giving "take your money without fully providing what you paid for" ATP. They canceled 2 Swim classes due to weather, they've only rescheduled 1 to make up for the 2 canceled. When asked about the 2nd makeup class date they instruct you to contact a person who doesn't return emails. I've been given the run around simply for expecting what was paid for OR a partial refund for their failing to provide all of the service/classes paid for. It's bad enough nowhere on the sign up for the session did it mention there wouldn't be classes on Memorial Day. We found out on the 1st day of class in a rude & laughing in our faces manner for asking. Mecklenburg County Park & Rec are now also offering swim classes for a MUCH cheaper cost. Had Google supplied that information before I signed up for the YMCA, I'd have picked them instead bcuz everything I've heard about the Y has been proven true via this experience. So unfortunate for a once reputable organization. I gave 1 star bcuz at least a couple of instructors were nice & some staff. Should there be a change, I'll gladly update but we'll see. If there's not, I may follow up on the advisement of seeing how many others haven't gotten all they paid for too via social media. Maybe it's worth looking into in more ways than one.

Justin K.

So poorly run, closes when the manager that night wants to go home. Sauna closes whenever the cleaners want to go home, when you cancel, they make sure to charge you full price(outrageous price for the poor quality facilities and management) 1 more time when you cancel. Cancelations also take 7-10 days unless you call, making sure to squeeze the money out of you. Parking is a joke, listen to all these reviews before joining. I know I wish I did.

Amelia Y.

I love this Y! I ESPECIALLY appreciate that they have been so diligent about booting people who use their lot as a free for all to wander NoDa. It was getting to the point where I wouldn’t be able to find a spot to go to the gym I pay for, so I’m very glad they have found a solution to manage their parking lot and the ridiculous people who think they have a right to park there whenever they want. I apologize to the staff who have to deal with the rude people who complain once they have to deal with the consequences of their actions! Stay strong, Johnston and booting employees!
Their yoga and cycle classes are also totally awesome- great instructors! 🙂

doxie G.

If you park in the parking lot but cannot prove you have a membership at this YMCA location, it is $100 cash or $125 credit card charge to have the boot removed from your car. Having a valid YMCA membership at any other location will not stop this from happening. When the parking in front of other businesses is full, this is why. I hope they feel really good about themselves taking money from disabled people who just needed a safe place to park. Never again.

Elizabeth K.

Much shame on Johnston YMCA to put citizens in such an unfortunate predicament. I had to pay $100-$125 to a sketchy company for the boot they put on my car while my family and I were enjoying the NoDA area. After parking in the lot we go to enjoy a meal as we do any other time. I had not idea that I was committing a violation because they posted a sign in July. I haven't been here since July and here it is November and I return to my car with my family to see two mischievous men placing several boots on several cars in the parking lot including mine! I was disgusted when they told how much I needed to pay in order for me to get the boot off.
Thankfully I had the money but there was a younger couple with a newborn that didn’t look so fortunate.
YMCA should be ashamed. I will never hold a membership there nor will I be frequenting this NoDA area as much due to this. Something must be done to stop this. YMCA and this crooked company are making so much money with this scheme.