Helping Hand Mission - Raleigh, North Carolina

Helping Hand Mission: A Comprehensive Overview

Helping Hand Mission is a renowned social services organization located at 623 Rock Quarry Rd, Raleigh, NC 27610. This dedicated organization has been serving the community for many years, providing essential support and resources to those in need. Their unwavering commitment to helping others has earned them a solid reputation in the area.

Helping Hand Mission's Specialties

• Social services organization
• Youth organization

In addition to their core specialties, Helping Hand Mission offers various other services to meet the diverse needs of the community. They provide a wheelchair accessible entrance and parking lot, ensuring that all individuals, regardless of their mobility, can access their services with ease. Furthermore, they offer clothing to those in need, demonstrating their commitment to providing comprehensive support.

Accessing Helping Hand Mission

To learn more about Helping Hand Mission or to seek their assistance, you can visit their website at clutterproof2019.wixsite.com/helping-hand-mission. You can also reach them directly by phone at 98298048.

Community Feedback and Ratings

Helping Hand Mission has garnered a total of 51 reviews on Google My Business, with an average rating of 3 out of 5 stars. While the ratings may not be exceptional, it is clear that the organization is actively engaging with the community and seeking to improve their services based on feedback.

Conclusion

In conclusion, Helping Hand Mission is a well-established social services organization that offers a range of resources and support to the community. While there is room for improvement based on community feedback, their dedication to serving others is evident in their various programs and services. For those in need of assistance or simply looking to learn more about the organization, Helping Hand Mission is a valuable resource in the Raleigh area.

👍 Reviews of Helping Hand Mission

Starrella W. P.

1/5

It's bad enough to need help but,then be treated like I was hurts ,I was told could only get 4 clothes that's it and I had to choose between food or clothes,I got sick last year and it's hard to have ask for any help but,I felt so embarrassed as it was to need help to only be made feel like I have choose between clothes or food even then clothes are only just a few ,then I been made to feel I need go somewhere else..I am ashamed enough to be now sick and needing help without being made feel bad for it ,is it my race or what ?I picked a frying pan and I was told yes then when I said thank you and was leaving I was told I could only pick 4 things in clothes, somehow the pan didn't get put in bag when I called I was told it was gone ,I didn't know I could only get 4 items of clothes and no food until I was told had to pick one .I don't understand why? I been treated like I was .It's OK I won't go back there again ,I showed them my leg and what I've been through, I had severe prolapse of my organs and on top amputation and leg wound from a cut ,I need help and I was embarrassed as it was but it's OK a never ask help again

Martha H.

1/5

I called to donated living room furniture and kitchen appliance when I called they didn't tell me any conditions. They said someone would come pick it up on Saturday. I call at 9:30 on Saturday morning to get a window for when someone will come. I was told I would get a call within an hour to give me a window, 2 hours later I call because still no call, I was told they will at call when they are close. 3pm someone finally shows up and no call was ever made. When they show up he rubs his hands over the microfiber couch and says we can't take it. I ask why and he says because it is my choice if I want to take it or not it is up to me. He said the couches are dirty which is not true, because I have been the only consistent person sitting on the couch. The love seat has only ever been used when I have had guests, I have no children and no animals. I called the office back explained that if they would have told me when I called earlier this week to give it a clean than I would have done it prior to them coming to make sure that they took it. They passed the phone around to 3 different people and then they put the phone down, I could hear them in the background but no one was actually on the line. I sat on the phone for several minutes and no one ever came back on so I hung up. Rather than sell or throw it away I wanted to donate it so someone else could use it. It has been lightly used over the years and when they can't provide you with instructions that is extremely irritating and frankly rude. I would find someone else to donate your items to. I don't understand why communication is such a hard thing for people. When you don't communicate you end up wasting my time and yours.

Emily E.

5/5

Helping Hand Mission are such kind and wonderful folks and have a great mission. I try to find local organizations that are directly helping the community for all my donations, rather than the big chains and such, and Helping Hand is one of the only places around Raleigh that takes homewares in good condition like plates and bowls and kitchen appliances. They are always kind and the location is very convenient for dropping things off. I'm shocked at the reviews by people who are so distraught over not being able to treat them like a free trash disposal service. They cannot operate for free and they cannot store an infinite amount of furniture. If they decide they can’t take your furniture, obviously they're not going to haul large items to the dump for you for free, that is an absurd expectation. If you're sure that the furniture is in great shape and shouldn't go to waste at the dump, try calling a second or third place, like Green Chair or Habitat ReStore, or post it on Facebook Marketplace for free if someone picks up. There are options! But don’t berate these kind people who are just trying their best to help folks in our community.

monique A.

1/5

This is the second time I've come to donate and the people are just sitting around staring at me, no one came to offer assistance. I had to ask if they take donations. This is ridiculous.

Sabrina A.

2/5

Why isn’t there a voicemail setup? After a few phone calls and then finally an email, I was contacted back. I was told my items could be picked up yesterday and was asked if I had any photos of the furniture ( I have 3 tables and 2 dressers). I only had photos of the tables but was quickly informed someone will come to my place at 3:30 and was asked for my address. I said that I forgot to include my apartment number and then suddenly the phone call was disconnected. 3:30 rolls around and no one showed up. I sent another email but received no response and of course the phone just rings and rings. It is very rude to hang up the phone on someone who is willing to donate even if they do live in an apartment building

Peter A.

2/5

Very disappointing. After my Estate sale left me with much furniture, dishes and kitchenware, linens, art, collectibles, etc. called them to donate it. Was told they would take "everything". Their pick up truck arrived, after 3 phone calls, 2+ hours late. Man in charge indicated they were going to be picky and after 30 minutes they were ready to leave with only about 1/4 of the things I had boxed or prepared. After lengthy discussion where I informed them of my displeasure, they agreed to take rest of stuff to the dump for cash donation of $150. Out of necessity I agreed. Lots of still useful and attractive stuff to dump unnecessarily, and total breach of what had been agreed on by phone. NOT GOOD. Wouldn't give to them again. Only because they did eventually empty my house do I not rate them 0 stars

C C.

1/5

These people are completely unprofessional and don't deserve donations. After sending pictures of a furniture item made by a very well known furniture designer along with a full description, I set up an appointment for last weekend to have it picked up. I emailed several times back and forth with Sylvia Wiggins. After waiting a couple hours Saturday morning with no call from them, I called her. She acted like she hadn't ever heard of me and promised to send someone. She said she really had no idea when someone might come and I should just wait and they would call me back in 30 minutes. Waited several more hours and called again. Again, clueless sounding but another promise that someone would show up to pick up the item. Finally two guys arrive after 5 pm only to tell me that Ms. Wiggins must not have known it was big and heavy. I explained that she had a full description and pictures! They just didn't want to fool with it. I wasted an entire day on this group.

G1 B.

5/5

NEWS FLASH!!! – Homelessness and food insecurity are MESSY, and often times, so are the caring people who try to alleviate it. Why? Because there’s no money, no glory, and no accolades for helping the neediest people. The people who take care of the neediest are not “professionals” with MBAs and law degrees. They aren’t lobbyists, politicians, PR professionals, event organizers, or polished speakers. They the salt of the Earth. Yes, Helping Hand Mission IS dirty, disorganized, jumbled, and frustrating. I’ve been volunteering there on and off for 15+ years, and I am well aware of their shortcomings. BUT, their hearts are in the right place. Sylvia Wiggins, the founder, isn’t lining her pockets with gold, as one person cruelly suggested. They charge for items because they have pay rent, salaries, utilities, insurance, phone bill, and much more. They can’t help people if they get shut down. Yes, they can be rude – especially to people sent there to do mandatory community service. It’s not nice. BUT, they are still helping people, feeding people every day at New Bern House, providing shelter for women and children, and collecting donations for people in need. It’s very easy to be critical of someone who didn’t show up at your door on time, or refused to take certain items – what an inconvenience for you and your busy day!! Sorry to burst your first-world bubble, but they don’t operate for your convenience. Their employees are underpaid, overworked, and under trained. They do the best they can. If you want to effect change, go volunteer to clean up their roach infested place, to organize the jumble of goods in their facility, to answer phones professionally, or to drive around and pick up furniture. Instead of trashing the people who are trying to do good, help them do better. ‘Nuff said.