Good Samaritan Hospital - Mission Oaks Campus - Los Gatos, California

Elizabeth W.

I am reviewing the acute rehabilitation facility at this location.
My husband transferred there from Stanford Hospital after getting a hip replacement and pacemaker. The latter made his rehab more complicated because of restrictions on using his left arm for six weeks. I am a physician and had only my experiences in assisted living facilities to shape my expectations, and frankly, I was apprehensive. I need not have worried. The unit is small, spotlessly clean, and most importantly, staffed by caring, skilled professionals. We arrived on a Saturday, and my husband had his first PT session that afternoon, and three the next day, even though it was a Sunday. As opposed to the one hour of therapy Mon-Fri provided in a skilled nursing facility, in acute rehab a patient receives 3 hours of therapy daily. It is intensive. The nurses, medical assistant, cleaners, physical therapists, occupational therapists, physicians--everyone collaborated with each other and with us. Staff reported working there nine years, 13 years, 18 years....You. get the picture. Staff are happy working there and that is good for patient care. We left earlier than staff had recommended, after almost a week of daily phenomenal progress, and the care coordinator worked extra hard to make his earlier discharge possible. Every patient is different, and in my husband's case, our goal was to return home as soon as it was safe to do so.

Nicole L.

While the staff is kind, there were 2 large mistakes that should have been caught and corrected prior to me even coming in. They weren’t caught until I was about to have an exam, which caused them to not give me an exam. I waited for 2 hrs while they tried to correct the mistakes and ultimately had me reschedule. They then had me leave so they could close the clinic early. They mentioned they were being audited and it seems like this sort of thing is why.

I now have to take more time off work to come in and get the exam.

Cameron A.

I spent 4 weeks in this program. The people are amazing, caring, and well meaning. The facility is clean and well cared for. I had issue only 1 time with one instructional therapist, after she had a bad morning in traffic. Everyone else was outstanding! I highly recommended it.

Anthony S.

Very irritated right now. My mother is sick possibly dying and on an oxygen machine and I am not allowed to go in because I only have 2 covid vaccines and not 3! This is outrageous and absolutely ridiculous to keep families separated like this when they are ill. I'm a regular patient at Kaiser where I get weekly treatments for my cirrhosis of liver issues and have never had this happen. If 2 vaccine shots are not enough, what good are they, they don't keep you from spreading it anyway, it just makes no sense. I highly recommend Kaiser in San Jose over Goid Samaritan anyday.

TyTy E.

To be 100% honest, not the worst place I've been to.

If you weren't eating the food they let your family bring you food, family was allowed to visit in rooms, a lot of the staff and patients were really nice.

BUT

This whole place was just ridiculous, I was held on a 51/50 for next to nothing. With the doctor basically agreeing with me that meds aren't the best option for me.

The social worker, Rachel was ridiculous. You could very clearly tell she prioritized private health care patients above medical. Her whole demeanor on me completely changed as soon as she found out I had private health care. She seemed completely dumbfounded when to get discharged i was required to set up an appointment and i specifically requested therapy vs psychiatry and she basically tried to talk me into psychiatry. AND when I was discharged I looked up the therapist i was assigned who was a child and family therapist. Im not a child nor do I need family therapy. She didn't seem sure she could find me a therapist let alone knew of one so i honestly think she picked the first one under my insurance.

I had also over heard nurses saying that the patients with private health care are kept longer to milk their insurance.

The doctor didn't even see me to tell me I was being discharge. I found out from my nurse who asked me if id rather go home asap or in the morning apparently the doctor wanted me to leave in the morning and the nurse had fought for me to get me the choice saying i was young and probably didn't care if i left at 11pm and she was right.

One of the patients wasn't even told she was being discharged she found out through her parents.

And I believe it was the head nurse that night Christine I think (the one with long hair. I had to get a doctors note for work so they wanted me to talk to a specific nurse (her) before I left. I walked up to her asked for a note and after she writes it she comes up to me directly not through the window with my finance right next to me and very rudely tells me "Your making a mistake, you should stay here." Im sorry, Im making a mistake for leaving when the doctor has signed my forms to let me leave? First of she had never even said a single word to me as was not my designated nurse. I don't know if she was trying to get me to scream at her or what but I've heard her say things like that to other patience one of the patients who you could tell was doing incredibly well for what he was in for she told him (again, rudely) "Only 5% of addicts actually recover" as if to say "we'll see you here again" I don't think this nurse should be working in the mental health field if she's just going to stick her two sense into everyones situation without even talking to them first. I'm concerned this nurse is going to set some poor soul over the edge one day.

Lizabeth K.

The dedicated staff facilitated a nearly miraculous recovery for my 89 year old mother-n-law. This place is spotlessly clean and beautiful. The Physical Therapists are knowledgeable and kind and the directing physician Dr. Kaisler-Meza's professionalism and attentiveness exceeds all expectation.

Paula F.

For 2 weeks I spent my days with my boyfriend who was a patient there. Everyone there was amazing, caring, and were all very nice. The facility is clean and very nice ! I highly recommended it to anyone.

E T. J.

Excellent experience for my Dad. Friendly staff. Thank you.