Firestone Complete Auto Care - Oklahoma City, Oklahoma

Michael Gibson

Quote and cost were drastically different. Stated when it would be done and showed back up 2.5 hours later, which it was not only not finished yet but nobody was working on it. All employees were sitting together eating lunch and nobody was working on a single vehicle. Then when they went back to work it was on every vehicle except mine. My vehicle had been there since 7:45 am and it has been 4 hours. Lastly pay attention to what they are charging. I had a free brake inspection but tried to charge me $23-5 for a vehicle inspection. Over four hours and not close to done. Very poor service and do not recommend.

Aidan McGuire

This was my first time buying tires on my own. Michael Hartman was extremely helpful. He explained the difference in tire options in a way that I understood. He was verbal, as well, used the displays to give a visual. I felt comfortable and confident in my purchase.

Chelsea Campbell

I really cannot say enough good things about this place. A few months ago, my tire was horrendously leaking air and I couldn’t figure out why. The guy found it was leaking through the part you put air in it and fixed it on the spot at no charge. Today, I found a nail in my tire and they aired it up and fit me in to get it replaced tomorrow. Excellent customer service and really kind-hearted people.

Gabe Amaya

I went in to Firestone to get an oil change. I set an 8am appointment. This was the place that Hertz Rental Car sent me to with paperwork to give them. After having the car for over two hours (for a scheduled oil change) they said they were having issues with billing Hertz.
I was in a week before with the same rental to get wipers replaced, with no appointment. The manager had me in and out in 30 minutes. Not sure why Mike and Tyler were having such an issue with the billing as I had paperwork from Hertz to give them along with a scheduled appointment this time. Mike was nice enough but Tyler was very rude, not just to me but with many customers he helped while I was waiting hours. After 4.5 hours I asked how much longer it would be, they kept blaming Hertz and their system which I would maybe believe if the manager the week before at the same store had not gotten me in and out in 30 minutes. Horrible customer service and very inconsiderate of my time. I will never do business with Firestone for work or personal again. Oh and when Firestone responds I won’t be sending any emails like you request from all other bad reviews, I’ve wasted enough time.

Arrived at 7:55am leaving at 1:42pm. Didn’t even get an “I’m sorry for taking so long” this place is a joke!!

Taylor Hollon

Michael the store manager was wonderful! He offered exceptional customer service and answered many of my questions. They also worked me in the same day I dropped my car off which was much appreciated.

Sherri Gilmore

We have been taking our vehicles to the South May location in Oklahoma City. We always receive superb service. The manager Mike is always professional and friendly, and the employees don't mind spending time explaining their work in detail.

Adrian Little

The manager, Jose, and the technicians helping me out we absolutely great to work with. The shop keeps so busy, yet the crew was so flexible and willing to get the job done. I really appreciate the people here.

Jeannie Deason

I scheduled for 4 tires and alignment on Monday for Wednesday. I took my car in at 7 o'clock in the morning. I was told it would take 2 hours. It is now 5 o'clock in the afternoon and my car still has not been completed. This is unacceptable. I called an hour ago and they told me 20 minutes they would call me. It will be a cold day in hell before I take my car back to them.