Division Circle Navigation Center - San Francisco, California

Nonye O.

A Beacon of Hope in the Heart of San Francisco!

Living at the Division Circle Navigation Center for the last two years has been nothing short of transformative. Nestled in the vibrant heart of downtown San Francisco, this place has been my sanctuary during my journey through homelessness.

My case manager, Dwayne Kershner has been nothing less than an angel; his guidance was pivotal in navigating me back to my dream job. His dedication and support have been truly unparalleled.

The pod monitors deserve a special mention for their quiet, respectful nature, ensuring peace in our shared spaces. The convenience of having an onsite laundry service staffed by the friendliest team you could imagine simply adds to the comfort of daily living here.

The food? Absolutely delicious! Every meal on a wheel feels like it's crafted with love, adding warmth to our community. The living environment is not just quiet and secure but has a serene, homely feel.

A huge thank you goes to the security, janitorial, and maintenance teams. They work tirelessly to maintain an environment that is not only safe and clean but also feels like a place where hundreds can thrive.

I wholeheartedly recommend the Division Circle Navigation Center to anyone in need. It's more than a shelter; it's a community that rebuilds lives.

Randall C. (.

This is the homeless shelter that I use to stay in and it's run by the St. Vincent DePaul society, a non profit organization. This shelter provides 3 meals a day and most of the staff here are respectful and courteous to all the clients. They have a zero tolerance policy when it comes to violent behavior. This shelter is coed and no one under the age of 18 is allowed to stay here. It took me a little over a year to finally get housed and the length it took me is about the normal length of time for anyone that is seeking permanent housing.

Simone L.

I will give them 2 stars because the place was pretty much clean but the monitor staff sits around all day with nothing to do but stare and do fake wellness checks (which are the worst) they can happen 3 or 4 times in 10 minutes. while looking at you seeing you move in wellness. Most staff seem to have no other duties but to watch people, talk on their phones, and follow guest around. The male staff bust open the women's bathroom doors without knocking or announcing "male on the floor". The program manager sucks he's always in his office. He is in a office right by the mens bathroom. You can see the men using the restrooms because the doors are always open. They make you wait in an area to get a number to wash like an assembly line. They have lifers that take up residency in the shelters that become friends with staff and they hoard items and bring in food. There seems to be some racial tones between the blacks and latino that work there. The latino staff speak to each other in Spanish so English speakers can't understand them. The facility was okay. But the staff make you question whether your at the country's border or in a transition safe space.

Pamela C.

Food was horrible. 😱Made me so ill I felt like I was near or on my death bed.😵 Overnight staff is rude and so impolite it makes you not even want to stay in your bed that they assigned to you (not to mention my neighbors bed was so disgusting 🤢I wanted to vomit 🤮 Don't get me wrong I'm glad there is a place for people who really need the resources and clean clothes and showers are definitely appreciated (when you finally get a chance to use them due to drug users getting high😶‍🌫️ 90%of the time that you have to wait entirely to long almosted peed myself literally 💦) I'm sure not all experiences might not have been as bad as mine but I know that there are others that feel the same way as I do.....

Sean J.

If you are living on the streets then staying at the shelter is good, but there are certain staff members that look down upon the clients, as well as speak to them in a condescending tone. That I do not like at all. And the food is terrible! And the worst part is is the case management. They don't even try to place you into housing, which is their soul purpose of being there! They are supposed to help people who have fallen in their lives, and help them back up. Now don't get me wrong, I appreciate that that place is there for homeless people, but if the homeless people that are there never get housed from the resources they offer, then what's the point? I do however love the fact that they can take showers and get their laundry done everyday... Well, no laundry on Saturdays. There are good people that work there.

Merri H.

I don’t know how the reviews here got so high in ratings, upon intake. Underwent intensive stress with staff member collecting information. Impatience and inconsideration for my ability to speak for myself. Then upon entry . Met more distant yet cold members of the staff that made me and my partner feel uncomfortable with how they handled our concerns about not wanting pork in our lunch and that lead to staff ready to waste the food we had yet to touch and open. The label was our savior for not only our stomachs but our humanity when they told us to dispose of untouched food. Alas when asking for help signing out . Encountered a staff member from the same day , who told us not to sign out as we told her we were thinking about leaving as a case manager responded with an unwelcoming “what” before me and my partner went to ask a question. The staff seems to have internal friction that made it really difficult to connect properly. We feel like the beautiful day wasn’t enough for respect and dignity towards clients to be initiated accordingly

kelly M.

I currently live here and am harassed my an assistant supervisor here everyday when I am terminally ill. Other than that the place is clean and you can find peace anywhere.

To the note below I was harassed by staff

Monsuier P.

It's a premium shelter but the meals on wheels WILL get you sick as it has so many and eventually you will be fished out as they break thier own policies, some of the 'uppity' staff are stiffneck about clients and will weed them out there nothing you can do but complain or move, complaints are ignored, this is supposed to be a hidden location, they will hassle you about bringing in food even if your being conservative about it they expect you to eat the poisonous meals on wheels or starve. Lots of people hog the bathrooms shooting or snorting up fetynal and sure it'll help for awhile but will be rather short term, and don't expect housing it's a long shot in the dark. Navigation Center means "why did you move to San Fran as a homeless person with the highest cost of living in the nation why not move out of San Fransisco?"