Contra Costa Humane Society - Pleasant Hill, California

Lisa P.

My husband and I adopted two kittens Oreo and Milano aka Fall. They are adorable. The process was easy. All involved were helpful and professional. The kittens were chipped, vaccinated, dewormed and spayed . The foster cat mom was great. The kittens are very social and affectionate. We can’t be happier. I believe the kittens are also very happy!!! Thank you so much to all for care for our kittens until we could find them.

Regina M.

I recently adopted a sweet pup from this shelter, and I am beyond impressed with the level of care they provided. The staff took time to understand my needs, helped me find the perfect match, and ensured the adoption process was smooth. The shelter is clean, welcoming, and full of loving volunteers. It’s clear that the animals’ well-being is a top priority, and I couldn’t be happier with my experience. Great value, considering the thorough health checks and adoption packages included. Highly recommend!

Dona F.

I recently adopted a dog from this animal shelter, and I couldn't be happier with the experience. The staff were incredibly helpful and knowledgeable, guiding me through the adoption process with care and patience. The quality of care the animals receive is evident in my new furry family member's great health and temperament. The value I received is unmatched, as the adoption fee included spaying, vaccinations, and a microchip. This shelter is doing a fantastic job in connecting pets with loving homes.

Namcy F.

I adopted an exotic pet from this rescue, and the experience was outstanding. The staff's expertise in caring for exotic animals was evident throughout the process. They went above and beyond to ensure my new pet's well-being. The quality of care and facilities for exotic pets is unmatched. Considering the specialized care and attention these unique animals require, the adoption fee was an incredible value. I'm delighted with my exotic companion and grateful for the exceptional service.

Krystoff D.

My experience was excellent. The staff was very helpful and friendly. I was looking for and found my little buddy and named him "Tux".

Taylor H.

One staff member wanted to let us in, the other said they didn’t have enough staff to let us look at the cats. So we were sent away and told we could look online and submit an application…. The other staff member tried to ask her coworker to allow us in but was rejected so we just had to look from the window outside. Very strange experience.

Cats are very cute and the place looked clean! Wished we could have gone inside.

Lindsay R.

There were volunteers and bless their hearts for putting in the time. The place smelled really bad though.

My experience there was one in which I wish upon no one. Fell in LOVE with two kitties but could not go home with them as one was supposed to see a Dr. the next morning due to a UTI. I was told I could pick them up the next day but then never heard from anyone until I missed an email suggesting that I take two kittens so that they had each other instead of an adult cat and a kitten. I was SO up for that and thought it was the better choice anyways. WELL, both cats were adopted by other people and when I found out, my heart literally sank! Suzanne, the manager there was just awful to us. I had sent my husband over there to see why no one was answering the phone (had been calling all day to see what the pick up time would be). In sending my husband over there for an update and receiving the devastating news that both cats were given away I must say I was taken back by the lack of empathy and the level of ugliness from the manager Suzanne. She said, "Well I did not know, no one told me what the plan was, and it is NOT my job to call you! The combo you chose did not make sense anyways. There are plenty of other cats! You must have the wrong number as my phone never rang!!" It was the most disorganized experience that one could have imagined and one that left me in tears. I went to Joybound later that day and adopted two beautiful kittens with the best customer service experience. It was so clean and smelled so lovely you would never know that there are a ton of babies that needed adopting so do your part when you can. 🙂

Cami J.

This place is terrible. If i could give 0 I would. Not only do they take their time. They dont care. I had applied for adoption over a week ago. I called multiple times and they dont answer. They had accepted my application but gave the adoption to someone else. They didnt even give me a chance and now Im left heartbroken cause my little girl has been adopted by someone else. I just hope they treat her well.
-Reply to theirs. I had called asking information as to why I had my application accepted but didnt receive the adoptiotn and through the response it thats on here an not through the phone seems its because she was as bonded pair...She was not listed as a bonded pair, had I seen and known I wouldve asked my roomate to apply for Coles adoption since he was looking another cat and an all black one. As you can see bellow luckily I had screenshotted the cats at the time theyre was NOTHING indicating she was a bonded pair. They have the time to come on here and reply to my review but not have the courtesy to give me a call back and explain that to me. I was already upset about losing the only cat ive felt drawn to adopt in a long time but this just made it worse. Lil bonbon I hope you and Cole are safe, beyond well loved, are being fed the best freshest nutrient dense home cooked meals and treats, and are oh so happy. Even though you aren’t mine you’ll always be considered one of my babies and will have a place in my heart and home. Hope we can meet one day.