Compass Family Services - San Francisco, California

Salinas T.

My family and I’ve been suffering from homelessness since 2019. However, we’ve been in SF HSH System since 2023. As my family of 6 + 1 on the way FINALLY reached the top of the list / queue for housing, Compass called us to refer us a to a building in DTSF. Over the phone my Case Manager Maxwell Lasler said we were referred to a 3 bedroom unit, then behind the scenes he referred my family of 6 + 1 to a 2 bedroom unit. When I was finally made aware of what had been done, I called Camilla Alvarado (Maxwell Supervisor) to rectify this mistake. There was no accountability for their lack of integrity and so called professional behavior. Instead I was lied to that the 2 bedroom fits up to 6 people when the max is 5.

All the opportunities to be housed entirely and in the right unit size for my family is now thrown out the window because Compass employees are comfortable of lying to families in need. Makes you assume that they’re immune to this type of behavior and do it for their own agenda.

Compass is NOT for the people! They need to leave Coordinated Entry Program to Catholic Charities; Bayview & Mission Access Points. Too many families complain about Compass integrity and moral ethics. They in fact need to be investigated!

Now, my family missed the opportunity to be housed correctly in the building that we were originally referred to. We are still homeless and awaiting in the queue once again!

To all FAMILIES DEALING WITH COMPASS, please monitor, record, and document ALL your interactions & transactions with Compass and its employees!

Juju L. S.

Compass has help out my family so much and our case manager GabyJeremillo is the best she is for the people she is 100% for helping the families on her case load she always goes above and beyond to make us feel okay and had always told me that’s as long as we are okay feel okay then we will be okay and she help make my family a family and I feel like I owe her the world thanks Gaby

Artisha J.

I can honestly say they pick and choose who they want. They really go above and beyond for Hispanics. They were suppose to help me with my move in and deposit I provided everything and my apartments that I moved in are brand new!! They provided compass with their W9 but of course compass had to be extra. So yeah I never received the assistance.

Cristina A.

Until they see you sleeping on the street they don't help you, that's why there are many people who lie to them in order to benefit.

I recommend that if you are looking for help you play the victim so that they can give you good attention.

Zoie C.

Got a lady named Nora Murica super rude to me. Super pushy she told me, me and my son are not that important that we will be put low on the list. That there are other peow Tha have been on the list who are more important. How are you a so called "housing problem specialist" but say that too people. Also for content my kids got autism and mind you i come from the east coast . She was super rude. If you go in ask for anyone buy her!!!!! The government here is disgusting.

CaliLovesMoe H.

Family services!! Help with a lot of stuff for you and your children!! Be extremely polite! Can't stress that enough!! When you hire an entire staff that has empathy! I just appreciate you all for having my families back especially during school

Gerry R.

I was sent off with no help basiclly told me th3yt help me cause im not homeless but i explain im having hardship with two kids gpt fired when i was on Don't you leave with no pay and i feel how this a family servives and theu pick and choose who to help itd not fair in there

Carolin S.

So helpful and warm. Simply a great organization. The guy at the front desk is so great and has just the best customer service. Nora is a really sweet and helpful employee.