Children's Advocacy Center of Collin County - Los Rios Campus - Plano, Texas

Introduction

The Children's Advocacy Center of Collin County (CACCC) - Los Rios Campus is a beacon of hope and support for children and families in need, located at 2205 Los Rios Blvd, Plano, TX 75074, United States. This non-profit organization is dedicated to helping victims of child abuse and neglect, ensuring they receive the support, justice, and care they deserve. With a commitment to providing a safe, child-friendly environment, the Los Rios Campus is one of the many locations operated by CACCC, offering a comprehensive range of services tailored to the unique needs of its young clients.

Main Services

• Forensic Interviews: CACCC conducts forensic interviews with children in a safe, neutral, and comfortable environment, ensuring the process is as trauma-informed and child-friendly as possible. These interviews are recorded and streamed live to a separate observation room, allowing law enforcement, Child Protective Services, and prosecution teams to observe without further traumatizing the child.
• Medical Exams: The center offers medical examinations and treatment for children who have been abused or neglected. These exams are performed by trained professionals in a sensitive and caring manner, ensuring the child's well-being and providing crucial evidence for legal proceedings.
• Therapeutic Services: CACCC provides a range of therapeutic services, including individual and family counseling, to help children and families cope with the trauma of abuse. These services are designed to promote healing, resilience, and long-term mental health.
• Advocacy and Case Management: The center assigns a dedicated advocate to each child and family, providing support, guidance, and coordination of services throughout the legal process. Advocates ensure families understand the legal system, connect them with community resources, and help them navigate the complex process of seeking justice and healing.
• Prevention Education: CACCC offers prevention education programs, such as Stewards of Children, to teach adults how to prevent, recognize, and react responsibly to child sexual abuse. These programs are designed to create safer communities for children by empowering adults with the knowledge and tools needed to protect children.

Location and Access

The Los Rios Campus is centrally located in Plano, Texas, providing easy access for families and professionals alike. It is situated near the intersection of Los Rios Blvd and Central Expressway (US-75), with nearby neighborhoods including Shiloh Ridge, Chapel Creek, and Westfield. Public transportation is available through the Dallas Area Rapid Transit (DART) system, with the nearest bus stop located on Los Rios Blvd.

For those driving, the center offers ample free on-site parking, with a wheelchair-accessible car park available for individuals with mobility impairments. The building itself is also wheelchair-accessible, ensuring all visitors can navigate the premises with ease.

Featured Characteristics

• Child-Friendly Environment: The Los Rios Campus is designed with children in mind, featuring a welcoming and comfortable atmosphere that helps to put young visitors at ease. The center's playroom and waiting area are equipped with toys, books, and other age-appropriate activities to help children feel at home.
• Multidisciplinary Team Approach: CACCC employs a multidisciplinary team approach, bringing together professionals from various fields, including law enforcement, Child Protective Services, prosecution, therapy, and advocacy. This collaborative effort ensures that each child's needs are met and that the process moves forward efficiently and effectively.
• Accreditation and Recognition: The Children's Advocacy Center of Collin County is accredited by the National Children's Alliance, recognizing the organization's commitment to providing high-quality, trauma-informed services to child abuse victims. Additionally, CACCC is a United Way partner agency, reflecting its dedication to strengthening and improving the lives of Collin County residents.

Practical Information

To schedule an appointment or inquire about services, contact the Children's Advocacy Center of Collin County - Los Rios Campus at 972-633-6600 or visit their website at caccollincounty.org. The center's business hours are Monday through Friday, 8:00 AM to 5:00 PM, with after-hours availability for crises and emergencies.

CACCC - Los Rios Campus accepts walk-ins during business hours, but it is recommended to call ahead to ensure the presence of a suitable advocate or professional. The center is closed on major holidays and may have limited hours during holiday seasons.

Positive Aspects from Reviews

With an average rating of 4.2/5 from 122 reviews on Google My Business, the Children's Advocacy Center of Collin County - Los Rios Campus receives high praise for its dedicated staff, supportive environment, and exceptional services. One reviewer, who had the opportunity to volunteer at the center, highlighted the following positive aspects:

• Amazing and compassionate staff who genuinely care about the children and their families.
• A well-organized and supportive environment that prioritizes the well-being and comfort of its young visitors.
• A sense of pride and accomplishment in contributing to the center's mission and making a positive difference in the lives of abuse victims.

👍 Reviews of Children's Advocacy Center of Collin County - Los Rios Campus

Nick S.

5/5

Amazing establishment, run and operated by great staff.

I had the privilege to volunteer, with CACCC by setting up for the Back to School drive.
I cannot express how proud I am to have gotten to be a part of such an incredible event.

You can tell that everyone genuinely loves and cares about their community. I’m blessed to have been able to attend the volunteer team, by setting up the event!

Extra special thanks to all of the staff, for making everyone feel so welcomed. Truly was an incredible experience.

Lynne B.

5/5

If you can find items you can donate, the Children’s Advocacy center in Plano has a donation truck on their property. Anythings helps, especially since the government is trying to cut out such programs.

C H.

1/5

They are VERY non accommodating. If your child doesn't fit their cookie cutter they could care less. They will take your child and treat you as if they know better than you. And if you don't jump thru their hoops they will not compromise to help the child. This place is great for parents who get their children taken away because the parents won't have a voice and that is how they like to function- no accountability. They will even LIE to not answer your concerns. This is NOT just the therapist this is LEADERSHIP ALL THE WAY UP (C suite). They will refer that their charity "policies" are the Law of Texas. If you are looking for a partner in your child's mental health DON'T GO HERE! If you want names you can message me... I will give them to you as to the Who I am referring to.

liliana C.

5/5

I had an amazing woman for my therapist. I recommend trying to get your child or yourself with Katie. She's the absolute best and will make activities related to the topic of discussion to help you really get through it. I loved therapy because of her. We got to paint while I talked about trauma, which healed me much faster than if I sat in a chair for an hour with nothing to do. They have special play rooms, art rooms, etc. for younger children in the new building. Highly recommend.

Ragna B.

1/5

No comment needed to tell you that this place does not like helping people after all. The receptionist was completely unavailable, it seemed, when she was sitting right there. It seemed like that was all she wanted to do was sit. 🙂 and I mean literally, she did not assist me with anything I needed help with. I literally had to call the hotline again through a different place altogether. I have PTSD F43.10, Depression and Anxiety. Being discouraged like that at a place like this really takes a shot at anyone struggling.

Amy R.

5/5

Great help to my adopted child! Friendly staff and caring therapists. Also our caseworker was extremely persistent and made sure ALL accusations were taken seriously. She persuaded the courts to prolong a parole date so the creep couldn't get out. They also offer a lot of help for the kids like supplies for school and other essentials. Just amazing!

kimberlyn L.

5/5

Did face painting for the kids very fun

Bill A.

1/5

Great facility.
Too bad the programming is a total waste of time and resources. No parenting training offered. Trying to force people into programs for drug and alcohol abuse when you never have used drugs or alcohol. If anything, their program create more family problems that didn't originally exist.