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Better Business Bureau of Los Angeles and Silicon Valley, Inc. - San Jose, California

👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 1112 S Bascom Ave, San Jose, CA 95128, United States.
Phone: 4082787400.
Website: bbb.org
Specialties: Non-profit organization, Association / Organization, Consumer advice center.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 549 reviews on Google My Business.
Average opinion: 4.6/5.

📌 Location of Better Business Bureau of Los Angeles and Silicon Valley, Inc.

Better Business Bureau of Los Angeles and Silicon Valley, Inc. 1112 S Bascom Ave, San Jose, CA 95128, United States

☎️4082787400

⏰ Open Hours of Better Business Bureau of Los Angeles and Silicon Valley, Inc.

  • Monday: 9 am–4 pm
  • Tuesday: 9 am–4 pm
  • Wednesday: 9 am–4 pm
  • Thursday: 9 am–4 pm
  • Friday: 9 am–4 pm
  • Saturday: Closed
  • Sunday: Closed

Better Business Bureau of Los Angeles and Silicon Valley, Inc.: A Trusted Resource for Consumers

The Better Business Bureau of Los Angeles and Silicon Valley, Inc., situated at 1112 S Bascom Ave, San Jose, CA 95128, United States, stands as a prominent non-profit organization dedicated to promoting consumer trust and reliability. This esteemed entity operates not only in Southern California but also extends its reach to the Silicon Valley area, making it a vital resource for both local and tech-savvy consumers.

For those seeking consumer advice or looking to verify the credibility of businesses, the BBB offers extensive services. Their phone number is 408-278-7400, providing easy access to their team of experts for any inquiries or concerns. Additionally, their website at bbb.org is a treasure trove of information where you can read reviews, check business ratings, and learn more about their initiatives.

One of the standout features of this organization is their commitment to accessibility. The BBB premises are wheelchair-accessible, ensuring that everyone, regardless of physical ability, can benefit from their services. This includes a wheelchair-accessible car park and a wheelchair-accessible entrance, demonstrating their dedication to inclusivity.

Customer opinions play a significant role in shaping the public's perception of any institution, and the BBB does not disappoint. With 549 reviews on Google My Business, the average opinion is a impressive 4.6/5. This high rating underscores the positive impact the BBB has on fostering a trustworthy business environment.

For individuals looking to engage with the BBB, whether to resolve a dispute, seek advice on how to deal with a questionable business, or simply to contribute to the community's knowledge base, their services are invaluable. The BBB not only helps consumers make informed decisions but also aids businesses in maintaining high standards of integrity and customer service.

👍 Reviews of Better Business Bureau of Los Angeles and Silicon Valley, Inc.

Better Business Bureau of Los Angeles and Silicon Valley, Inc. - San Jose, California
Donald T.
1/5

They do not publish or list their email address which is vinyl because they are hard to get a hold of. I've had a claim file with them for over 2 weeks and nothing yet. This is unlike the better Business bureau elsewhere

Better Business Bureau of Los Angeles and Silicon Valley, Inc. - San Jose, California
Lauren G.
5/5

I received excellent customer service from the San Jose BBB team when I submitted an online request for a free business listing for my business.

Richard Sanchez contacted me immediately after my request to guide me through getting the listing set up and explain the optional accreditation process.

Once I provided my business information, I was handed off to Gus Sinks, the Business Development Manager, because my business operates remotely and does not have a public address or phone number to include in the listing.

Gus accommodated my unique business and facilitated the setup process amazingly, ensuring that I was completely satisfied with how my business was appearing in the listing.

He was extremely kind and personable despite only communicating through email. I really appreciate how much he went out of his way to provide an exceptional customer experience for me.

I learned many valuable features that the BBB offers to both business owners and consumers and will be considering the accreditation for the future of my business.

For business owners who may not know, the BBB welcomes folks into their office and they "love visitors" as Gus says! I look forward to visiting sometime.

Better Business Bureau of Los Angeles and Silicon Valley, Inc. - San Jose, California
Paul C.
1/5

I submitted a form to the Silicone Valley BBB for help with a complaint. While I know they can only forward the business the complaint and aren't a regulatory body they absolutely refused to help. They told me my request was a duplicate, I had never sent this request to them before. They told me I was filing it against the wrong business, they told me I used inapporpriate language and a few other things. All of this was absolutely untrue. I tried to reach out to their office only to be completely ghosted. I wouldn't waste my time with these people. If you read through the reviews of this BBB others have my exact same experience.

Better Business Bureau of Los Angeles and Silicon Valley, Inc. - San Jose, California
Todd E.
1/5

Like all Better Business Bureaus, these are a for profit enterprise and they operate in this way to generate business. When a company answers the complaint, even though the answer fails to mitigate the complaint, they consider this OK and close the complaint which means there are no reprocusions to the company you filed the complaint againsts. That's why there are so many "terrible companies" that have A+ ratings with the BBB. You can see the contrast when you look at the Google Reviews and BBB reviews which contradict the A+ ratings. So there is no value in the BBB as they want profits. It's a scam.

Better Business Bureau of Los Angeles and Silicon Valley, Inc. - San Jose, California
Lily J.
1/5

Total waste of time dealing with this horrible BBB. They're a bunch of robots! Jazmin is the worst. She's a supervisor, yet she hangs up on you because she doesn't know what else to do, apparently. Raquel is next, can't find anything you send her even though it's right there in black and white. Then there's Marissa, who promises to help you and then doesn't. And of course, who could forget Vanessa, who just puts you on hold for an eternity and ultimately does not help you with anything. This BBB is the absolute worst on the planet, and they should be shut down!

Better Business Bureau of Los Angeles and Silicon Valley, Inc. - San Jose, California
Kenneth M.
1/5

I went through a lengthy redundant process and it didn't seem like I was given human attention. I feel I've been robbed more - now my care and effort to have respect. PayPal is attempting collection claiming they gave my bank 2 refunds of $2,038 and in the dispute they provided a document that only showed one even. I've been harassed because a company couldn't fill an order that was in stock when I ordered. I went to my bank and provided documents to BBB and I got an "answered" result like everything is fine.

Better Business Bureau of Los Angeles and Silicon Valley, Inc. - San Jose, California
Don C.
1/5

This is the least effective BBB location in my experience. Many other BBB locations are very effective.

I submitted a complaint against Mercari for falsely represented online merchandise and fraudulent advertising. Mercari responded by asking me to waive my Federal Fair Credit Billing Act rights and claiming these rights violated their policies. The BBB representative immediately closed the complaint after a second essentially identical response from Mercari.

The BBB representation at this office seem strictly perfunctory and possibly negligent. It seems like there was a significant change in staffing or policy at this BBB within the last 5 months that has moved ratings from 5 to 1.

Better Business Bureau of Los Angeles and Silicon Valley, Inc. - San Jose, California
Maureen O.
5/5

AWESOME Service!!! Quick & easy with results.
I had an issue with a car repair. I tried on my own to get my money back to no avail. I contacted the BBB via online filed my complaint and submitted my supporting documents. Within 24 hours BBB responded..."The case has been reviewed and has now been forwarded to the business for their response. This business has until July 10, 2017 to respond to your complaint. You may contact our office after July 10, 2017 to check the status of your complaint." Within 5 days the business contacted me to apologize​ and agree to my full refund.
I cannot say enough good about this FREE service the BBB provides. The online process is simple and quick!!! If you've been wronged or didn't receive the service you paid for by a business do not hesitate to contact the BBB

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