Avid PETtrac - Norco, California

Patsy W.

I had to call as I was missing the account info # that was required. I spoke with a Renee Dunlap and could not have asked for a better person. She was professional, friendly, and very helpful. My account with Pets Avidid was opened and she was so wonderful to work with. Thanks Renee. A nice company. Patsy

lisa T.

Renee Dunlap was great. She assisted me with some changes to Leo's information and to get me up and running online. Renee was very knowledgeable and professional with a great personality. Thank you, Renee

Maynard H.

Upon hearing of a major pet microchip company going out of business, I contacted AVID To check on my pug's microchip information. I hadn't contacted them since 2013 because I erroneously thought my AKC tracking updates were enough I wound up talking with Renee Dunlap, who was immediately helpful. Renee found my record in a few seconds and confirmed that my contact information was years out of date. Renee explained two ways to update my information. I used her second method of going through the Internet and it worked fine, Renee was fast, very helpful, and accurate, and now my pet has updated contact information. Thank you Renee

Amanda E.

I didn't realize that 2 of my cats already had an AVID membership as I had signed them up with another company but had to pay yearly. I just happened to be googling and found that they had an account. I called as I couldn't access anything and spoke with Annette Lupardo. She was amazing! Out of my 3 cats, 2 were already registered and ready to go, I added my third and updated all my information. She was so helpful providing me my member ID anddd changing my email as an old email from many years ago was registered. I will continue to make sure my data is updated and that all future pets are registered with AVID. You can't beat a one time fee of less than $40 for peace of mind. Thank you so much for your help!

Neil W.

Have had an Avid chip in our dog for 10 years. I have only had to call them to advise of change of address but every time the interaction has been 5 Stats. The agent has always been friendly, professional, easy to communicate with and importantly protective, of sensitive information. I want to give a special shout out to Annette Lupardo who was the last Avid agent I spoke with a few days ago. I highly recommend Avid for peace of mind if your pet gets separated from you and their customer service is 5 Stars.

GM W.

Needed to confirm my pet's chip registration (original chip implant 2014). Called customer service and had excellent assistance from Annette Lupardo. Walked me through all the steps to complete on-line registration. Glad these folks are still in business after hearing about a competitor closing their doors.

Barbara S.

Had a great experience with my customer service rep. Griselda was easy to work with, listened well, and was very knowledgeable. Thank you so much. Very professional thank you Griselda Sanchez for explaining to me how to get my cats chip registered with Avid
I thought it had been already done. Now it will be done correctly. Thank you so much.
Barb Shultz.

Leslie O.

I recently called AVID to update my information on my dog's microchip, and the process couldn't have been easier! Joseph helped me over the phone, and his excellent customer service truly stood out.

He was friendly and professional. He walked me through the steps to ensure everything was updated correctly. I appreciated how simple and hassle-free the process was. Joseph made sure to explain everything clearly and double-check the details to give me peace of mind.

Thanks again, Joseph, and AVID, for making this easy and stress-free!