Adirondack Health - Saranac Lake, New York

Mike M

I took my wife to this facility's emergency room after the local urgent care reported an extended wait time. She was in significant respiratory distress. She was triaged within 15 min of arrival and was in a private examination room within an hour. The nurse Denice and PA Matt were exemplary in their professionalism. They explained all testing and treatment. They monitored her closely until she was stable enough for discharge. They followed up with phone/text messages and answered all of our questions to our full satisfaction. My wife is a retired RN and stated this is some of the best patient care she has received ever. We highly recommend Adirondack Health Medical Center in Saranac Lake.

Connie Markowicz

While my experiences with ADK Hospital have been largely positive, my visit to their ER was anything but. It is unlikely that I will ever trust emergency room care in the future unless I believe I am actively dying within the hour.
I visited the ADK ER on 7/25 after 15+ years of symptoms that remained unresolved with regular family physician care but which were increasing and pointing to a serious nutritional deficiency. The key symptoms were: heart palpitations, pins and needles neuropathy, systemic pain, cognitive impairement including memory loss and trouble concentrating. The heart palpitations were a new symtom but also the one that caused me to suspect a nutritional deficit as the issue. These are alarming symtoms that I had been unssucessful in getting a diagnosis for.
A pleasant woman took my information and I was in an exam area in 5 minutes or less. There however, I was promptly marked as an irresonsible time waster of their busy ER (remember I was in an exam space within 5 minutes and only one other person was present in the waiting area). The nurse cut me short while I was describing my symtoms. Next the doctor came in and told me nutritional deficits were not an emergency and that she would not provide me with care for that. Finally, the nurse suggested I go back to my provider and ask for compassion? I left ADK Health and cried the entire way home- the final failure in a long series of failures to identify an easily treatable, and pretty common condition. I would suggest that ADK ER look inward where compassion is concerned.
Since this visit I have a new family office and a confirmed diagnosis of iron deficient anemia with a possible B12 implication. 15+ years of waiting could have been laid to rest at ADK ER but instead I was left by this visit feeling worthless. This ER visit warrants ZERO stars since I was literally refused care.

amanda Smith

2 complaints.one, being made to wait for sinus infection relief bc my PCP was not in the office that day .was called at end of day to tell me this. Two, when a toddler is scheduled for surgery & mother is told to be there at 6:30 am and over 3 hrs goes by and still not seen by the surgical team, is inhumane and unprofessional. An adult can wait but a child! This is unacceptable

Tammy Hearn

I was on vacation in Lake Placid, and came here with chest pains. Cannot say enough good about this staff. They were efficient, kind, caring and informative. The nurses and doctor. Checked me out and released me in a timely manner. But checked everything. I would definitely trust them with any issue to do their very best for their patients.

Brady H Swan

Was there 1.5 hours. A few x rays were done and had to correct the technician in the process about which shoulder to do. Results were inconclusive and the bill was $3000. American healthcare is broken.

Alanna Shehadeh

Came in through the ER about a month ago for a fracture and had to stay a few nights post op and I couldn’t have asked for a better stay. Everyone from the food service personnel, nurses, doctors were extremely nice and accommodating. So incredibly grateful for the care that was given here especially being an out of state visitor. Thank you everyone that was a part of my care!

Alex P

My mom had to have emergency surgery because she broke her tibia. Everyone at the hospital from the nurses, aids, Dr’s, administrators were extremely helpful and friendly, and made a difficult situation better with their kindness.

My mom’s surgery went well, and although she’s still healing, and probably will be healing for another 6 weeks. She’s doing well.

Thank you for everyone that supported us there.

Shannon A

I had an absolutely wonderful experience! I went there from the hospital in Lake Placid because I was in need of a CT scan so I came there, got my CT scan, got my results, all within an hour and a half and I was out the door. This is on a busy day too. They take care of everyone equally and efficiently, even on the most stressful of days