Valley Healthcare Center - San Bernardino, California

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Valley Healthcare Center Overview

Valley Healthcare Center, located at 1680 N Waterman Ave, San Bernardino, CA 92404, is a reputable nursing home that has been providing exceptional care to its residents for many years. With a dedicated team of caring professionals and a commitment to quality service, Valley Healthcare Center has earned a solid reputation in the community.

The facility offers a range of amenities and services to ensure the comfort and well-being of its residents. One of the notable features is the wheelchair accessible entrance and parking lot, making it easy for visitors and staff to move around the premises. The center also takes pride in its spacious and well-maintained rooms, which provide a cozy and home-like environment for the residents.

Valley Healthcare Center understands the importance of personalized care and works closely with each resident and their families to develop individualized care plans. The staff members are highly trained and experienced in providing the necessary medical attention and support to meet the unique needs of each resident. They also organize regular activities and events to keep the residents engaged and entertained, promoting a sense of community and fellowship.

One of the standout aspects of Valley Healthcare Center is its commitment to going above and beyond for its residents. The staff members are known for their kindness and dedication, often exceeding expectations and providing exceptional care. Recently, the center hosted a birthday party for a resident, reserving a large room and even helping with decorations. The staff made sure the resident was well-groomed and dressed appropriately, and provided refreshments such as coffee, water, and punch. These thoughtful gestures showcase the genuine care and attention that Valley Healthcare Center provides to its residents and their families.

Valley Healthcare Center has received mixed reviews on Google My Business, with an average rating of 3.4 out of 5 stars based on 68 reviews. While some individuals have praised the center for its exceptional care and dedicated staff, others have expressed concerns about certain aspects of the facility. It is essential to consider these reviews and weigh them against your personal needs and preferences when making a decision about placing a loved one in a nursing home.

In summary, Valley Healthcare Center offers a range of services and amenities to cater to the needs of its residents. With a wheelchair accessible entrance and parking lot, spacious rooms, and a dedicated staff, the center provides a comfortable and nurturing environment. While the average rating is moderate, the center's commitment to personalized care and going above and beyond for its residents sets it apart from other nursing homes in the area.

Valley Healthcare Center Details

• Address: 1680 N Waterman Ave, San Bernardino, CA 92404
• Phone: 9098865291
• Website: progressivecarecenters.com
• Specialties: Nursing home
• Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot
• Opinions: This company has 68 reviews on Google My Business.
• Average opinion: 3.4/5

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👍 Reviews of Valley Healthcare Center

Douglas S.

5/5

The staff at Valley Healthcare Center are so kind and provide exceptional care for my uncle. Recently we had a birthday party for my uncle at Valley; they reserved a really nice large room and Jae even helped decorate before the party. They made the effort to ensure my uncle was well groomed and was dressed appropriately. They also provided coffee, water, and punch. They went way beyond what was necessary and were so cooperative. They are a dedicated group of caring professionals.

Diane C.

5/5

Valley Healthcare has done a great job in taking care of my Dad and all his needs 24/7. They helped us celebrate my Dad's 98th birthday. Thank you to all the staff.

Tiffany W.

1/5

DO NOT SEND YOUR LOVED ONES HERE UNLESS YOU WANT THEM TO DIE OR BE MISTREATED, ABUSED. This place deserves negative stars. Valley Healthcare Center is the WORST nursing, rehab home I have ever visited. My father was transferred here the late night of February 20th, on tbe 21st we showed up at 9am visiting hour's. He was here less than nine hours, when we walked in his three week old colostomy bag had NOT been emptied at all, his bile was all over his open incision bandages on the opposite side of the colostomy bag. There was no damn sense of urgency in any damn RN, Wound care nurse, CNA, or LVN in this place. Let me add he was just discharged from a hospital after recovering from Sepsis Shock. The DR they have on staff came in and changed orders on how his wound was to be treated, which ended up being something that caused more issues. My mother was granted permission to stay the night on the 21st. The CNA on duty told her "we don't empty the colostomy bags, you need an RN and they leave at 10pm" so no wonder he was covered in bile the next morning. Every hospital we've been. In has been a CNA's responsibility to empty the colostomy bag. On the 22nd he was rushed to emergency room, where we were told the type of wound dressing their medical dr had switched him to is like a bleach solution and while yes it kills Ecoli or bad bacteria its also an old technique and much more harmful than beneficial to the abdominal open wound. He will never return to this place. His roommate I felt so bad for. He had a dr appointment which this place does organize and transport its patients to. The gentleman was back around noon, the CNA Connie left him in the uncomfortable transport chair longer than he needed to be. She said "I have to feed people" food trays had already been passed out. About thirty minutes later he asks again. And again she says she has something else to do. When I stepped out the room to see if I could find someone to help the patient, I saw Connie sitting on a chair on her phone. The gentleman sat in the transport chair for one and half hours after returning from his doctor visit. You constantly see the staff just standing around talking to one another about personal stuff, sitting on chairs placed randomly through the halls on their personal cell phones. Seems like this is where patients are sent to just die and be forgotten about. We are now in a worse situation with my father, this place did not help us. The staff is not knowledgeable, dont give a damn about anyone. Even heard them make comments on the 21st while they were in and out of the room cleaning and changing his wound and colostomy"we're having to earn our keep today" also the wound care nurse stuck her finger in his stoma to "clean" it. His stoma collapsed, hence the need for the emergency trip the very next day. Now we are in the hospital and he is fighting for his life. All the sorry statements, or we just started our shift, we didn't know, can't replace a loved one or make the situation say any better. He was here for less than 48 hour's. This place needs to be shut down. I have much more I could say about this place and the horrible employees but you should get the jest of how horrible of a place this is and try to avoid this place at all costs.

Candace M.

5/5

I am writing this review about Valley Healthcare Center because it is well deserved!!! There are SO many good people who work at this facility. From the administration team (Brad, Ben, Jaime, Kelly, Ramona and her beautiful daughter Jay) to the nurses and supporting staff. I have been very pleased with how they took care of my loved one! Any situation that needed to be handled... it was HANDLED! It's always clean and inviting when I visited. I didn't have to worry about my loved one because he shared satisfied comments about nurses and staff who took good care of him! Jay at the front desk is SO caring and kind. She remembered me each time I visited and checked in on my loved one to be sure he was feeling well and if he needed anything. I would recommend this center to any family who made need assistance with a loved one!! Thank you to all at Valley Healthcare Center for AMAZING care!!!

Crystal S.

5/5

I am currently an LVN student and attend clinicals at this facility and the staff and patients are awesome! They nurses actually allow you to learn and we love that we get the chance to do wound care for T and coco. Jay is a wonderful first impression when coming into the facility. The patients are always grateful for anything we do to help them. This clinical site has been very helpful in my learning experience in becoming an LVN.

karenn C.

5/5

It’s so nice to know that there is a facility that is contracted with the VA to help our veterans in their time of need when they helped us in are time of need amazing staff thank you all

Candace C.

5/5

Want to give a BIG SHOUT-OUT TO GLENDA❤️ !!! She was amazing taking care of my mom. Also, nate, Tanisha, Sam have all been amazing along with a few other nurses the place is very clean and the CNA are very patient Joel at physical therapy was amazing also I couldn't ask for a better nursing home thank you all

Celia A.

5/5

A HUGE shoutout & thank you to Ms. Jay & Melinda. Todays family visit with my mom was awesome. Jay had the room beautifully set up & Melinda had my mom ready and waiting for us. These moments are always so meaningful and precious and I’m an so incredibly grateful for the two of them making it happen. Seeing my mom smile makes my heart smile❤️