Starlight Community Services - San Jose, California

Candy K.

I was their patient since 2014 to 2016. I had this lady who worked with me called Alicia, she was a chubby hispanic lady with short black hair around her 25 to 30s who was obsessed with sugar skulls and crocheting. Let me tell you. She was so condescending. One time I dyed my hair blue and she said "so you're just doing that because you feel feel sad right 🙄" (even though I only did it because I thought it looked good) or one time I had a mental breakdown and she said "oh so you did this because you wanted attention? 🙄", things like that. And made fun of my music taste. She was a pregnant fully grown woman picking on 16 year old me. It's disgusting. Plus she called my brother useless when she visited my home.

Old S.

Run! The lowest qualified specialists. Our psychologist was minding her own business at the session, endlessly postponing sessions. When we wanted to leave this service she did not contact us for 2 months!!! I could not cancel them to find a specialist for my child. It was very stressful. The supervisor of the center did nothing. They benefit from the grants they get on a regular basis. Run away from this center my advice!

Lisa P.

My son was referred here for urgent medication services. 2 months later he still hasn’t seen a psychiatrist and has to go to the emergency room for psych meds refills. Should be criminal to offer urgent services and then not give them. This puts people in a mental health crisis and our community at risk.

We’ve been trying to get them to “discharge” my son for weeks now so Medi-Cal can refer him to a different psych but they can’t even do that right.

We’re stuck in limbo here. This program should be investigated before they cause someone to get seriously hurt.

Mushroom R.

Terrible center! The most underqualified professionals in California. They almost killed my baby. They said everything was normal, but they let a lot of symptoms slip. My child ended up in the hospital. After I scandalized them, they got back at me by getting the wrong information on the disability paperwork. It's horrible, just run away from there.

Valeria W.

Worst place to get services. My Fiancé has been trying to get help from these people for 2 months. No psych referral, no help what so ever. Not even when he had his one on one sessions the Lady they assigned Natasha Theard, she was highly inappropriate with my fiancé. She would laugh at him when he was trying to bring up a past issue with his mental health. She would talk over him, not give him a chance to speak.

These people are putting kids and young adults at rick of hospitalization, this needs to be brought to an end and this place needs to be criminally investigated. They are putting families at rick and don't have one remorse in their bones to try and fix their problems.

Trishya W.

Horrible service they were not helpful and did not work at all. The specialists are poorly qualified, they can neither diagnose correctly nor work with the teenager adequately and professionally. At the sessions they just talk while my child was getting worse. When I asked to be transferred to a psychiatrist it took 2 months. During this time, we asked other centers to help my child and were in the emergency room. So far this center has just been stalling. I had to demand a specialist from the supervisor who also said if my child needs help urgently why don't I go to a paid psychiatrist.....
They ended up blaming my child for not explaining to them how bad she was feeling.... Keep children and sponsors away from such centers....

Alicia B.

Amazing services from this place for years! HIGHLY recommend.

Pramila S.

The worst mental health FSP team I have had to deal with for my daughter.