The Park Lane - Monterey, California

v M.

My parents moved into Park Lane in 2015 and were in independent living at that time, which was great for them. They picked Park Lane knowing that they would move up to assisted living and memory care until their final days. That did happen for both of them.
My mom died last September and was in memory care for about 2 years. The care she received especially in her final days was absolutely horrible.

There was a scabies outbreak in memory care a few months before her death. They said it was taken care of, however, it was not and because of that, my mom died a very miserable death because of still having scabies.

Also, the housekeeping is horrible. Her room was often very dirty and we would have to ask to have it cleaned or clean it ourselves which we did often.

When her clothes were taken to the laundry, often came back with someone elses clothes and some of hers were missing. We marked them all with her name but that didn't seem to matter.

We were also going through briefs and wipes at an alarming rate and were told by a caregiver that if someone else on the floor runs out they will "borrow" from some other resident. Never resupplied my mom.

Once Hospice came in, she was completely ignored and we were told that "she is on Hospice now" That doesn't mean you should ignore her since Hospice was only going to come twice a week. Yes, she died a week later but I had to ask them to check her brief, roll her over etc.
She was also having trouble swallowing so we needed to have "soft" food. They weren't bringing her any food at all and when I asked a caregiver to please bring her something, they brought her pureed food of what the other residents had for breakfast. Sausage, eggs and french toast pureed! It looked and smelled awful. I then went and got her some applesauce and she was very happy.

In closing, I do think that since Pacifica has taken over, the lack of care and cleanliness has gone downhill fast.

Christine R.

The only reason my Mom still lives there is because she doesn't want to leave her friends. She also likes the happy hours and social time. But during the five years that my Mom has lived there, the Park Lane has dramatically declined, especially when Pacifica bought it. It is run-down and dirty. Her apartment has cockroaches and hasn't been cleaned in weeks (this is a service included in the rent). Recently the kitchen was shut down due to a rat infestation. They served the residents Costco pizza for dinner while they treated for rats. The power goes out regularly and there is no generator leaving it dark, cold and unsafe. Residents can't use their medical equipment during power outages. The elevators go out and residents have to use the stairs to get meals. It is very unsafe for the elderly. My Mom's friend had no hot water in her apartment the past two weeks. Repairs and upgrades are much overdue. Two years ago my Mom had a fall and she was on the floor for over 48 hours before I was called. It was very traumatic and lead to a long hospital & extended care stay. The PL is marketed as "luxury senior living" but it is more of a slum experience. Health codes are violated, seniors are not safe or happy with the state of the building and services. High turnover with staff, especially the Executive Director position. We are looking for a suitable alternative for her. Please take my review seriously when considering the Park Lane for yourself or your loved one.

P A.

Parklane is a beautiful facility. Staff are friendly, unfortunately, the food is a little bit less than desirable. I mean, it’s not bad, but in comparison to the quality of food and how it’s prepared at Ivy Park independent living facility…Park Lane is lacking. I wish Park Lane would address this issue… Perhaps a new chef and upgrading the quality of food served would solve this issue?

Brandon A.

I own a small local HVAC company and was contracted to replace two furnaces at two separate dates for Park Lane Monterey. Similar to Ian’s review I’ve not been paid in almost 4 months. I was told by a tenant on a third job, that I never ended up doing, that they were without heat for weeks and were
just given space heaters. These are the worst kind of people running this place and I wouldn’t trust my loved one’s in their care. I’ll be pursuing my money in small claims court, and letting every contractor I come into contact with know that these people have no problem ripping off a small business owner trying to feed his family.

Kathy K.

The staff at Park Lane was excellent. Christine, the marketing director worked with us so well to get my mom into Parklane. Another shout out to Rolando one of the maintenance workers who was so pleasant. And also Denise the activities director. We cannot wait to move my mom into Parklane and look forward to all the great activities it will provide

Jessie C.

I’m really pleased to see the positive changes being made by the new executive director. She listens to everyone and treats everyone with the utmost courtesy and respect. It’s clear that her approach is making a difference.

Lori S.

I've always knows about Parkland but had never had a reason to visit it. It is as lovely as advertised. Christina was wonderful - started there as a caregiver and is now a very well informed and effective ambassador. I got a good sense of the place and found it to be as lovely as advertised!

Ali W.

The Park Lane is the best Senior Living Facility! If you are seeking residents for yourself or a family member, you must tour here. They have amazing restaurants, daily activities, group outings, happy hours and a therapy dog! The Directors really take pride in making the atmosphere for their residents a place where they truly want to live. They also have different levels of care giving depending on what your wants and needs may be. Truly a delightful place like no other. Also an ocean view!!!

I recently dined with a WWII Vet at their restaurant (so many interesting people with history and knowledge you can't get from a book). I was also fortunate to tour with them at the KSBW news station!