DC Department of Human Services - Washington, District of Columbia

Ayanna Lawrence

I Have a household of 9 my benefits were compromised. Called the fraud department they told me it takes up to 45 days. They don't tell you they don't even look at your cases until the 45th day. So on the 45th day my cases is just going through the review process. So now they tell me to call back because in 10 days because the case is being reviewed.

Latiya Loring

MAYDAY MAYDAY, STAT, STAT, SOMEBODY BETTER GET THE NATIONAL GUARD DOWN HERE TO DE-ESCALATE THIS MATTER OF SNAP BENEFITS BEING STOLEN FROM THE PEOPLE, LIKE THE LADY WHO WORKS HERE, GOT UP IN FRONT OF THE PEOPLE AND MADE A SPEECH UNPROFESSIONALLY WITH NO FEAR, TOLD THE ROWDY GROUP OF PEOPLE, WHO DEMANED ANSWERS, SHE DONT KNOW WHATS GOING ON, SOMETHING ABOUT IT BEING TRUMPS FAULT AND THAT SHE JUST WORK HERE. THE PEOPLE BENEFITS GOT SNATCH!!! TELL ME IT AINT SO, DID THE LADY, WHO SAID SHE JUST WORKS HERE SAY THAT THE PEOPLE WHO ARE CURRENTLY IN HERE MAKING THE SPO'S WORK HARD FOR THEIR MONEY, ARE IN HERE ACTING UP OUT BECAUSE THEIR BENEFITS, THAT WAS ON THEIR CARD GOT ELECTRONICALLY STOLEN! WHATS REALLY GOING ON IN AMERICA, BETTER YET THE BEAST OF THE EAST DC, ARE THE PEOPLE WHO ARE JUDGING THE ANGERED ACTS OF THE VICTIMS, BLIND LIKE THE GREAT STEVIE WONDER, DONT SEE HOW HIGH FOOD PRICES ARE, THEY NEED TO MIND THEIR BUSINESS, CAUSE THEY KNOW TOO THAT FOOD IS FAR FROM BEING FREE! I BET ONE IN A MILLION DOLLARS WE WILL NOT SEE THIS REPORTED ON TV!!!

Reggie Cox

There should be an option for zero stars. This agency is garbage. Everyone needs to be fired. The most inept bunch of ? clowns I've ever dealt with. They can't find anything in their damn portals, lose track of everything don't know up from down.

Vince

Absolutely the worst service I've ever experienced in the USA. If we weren't located in the US, I'd interpret the treatment as demands for a bribe.

Most of the workers are incompetent. Reaching them requires waits of 2-4 hours, and when you reach them they don't know anything and can offer no help. Two times, two different workers promised to call me back later, that they had to keep taking calls in the meantime because my case was "too complicated" (it wasn't complicated at all). Of course, they never called me back. They are liars. I asked to speak to a manager - they put me on hold for 5 minutes than told me no manager was available and they had to keep taking other calls. I tried going to the agency in person but due to COVID only the call center was open.

This agency is utterly broken. Dealing with enrollment or any paper work issues is an absolute nightmare. The extent of incompetence and disregard for the public, the people they're paid to serve, is astonishing.

If you have to deal with them, my advice is: try resubmitting applications online - do everything you can to help yourself. The other thing, is to keep calling the call center until you land a competent agent, of about 8-9 calls I've had 1 good agent so far.

Jay Jay

Let me tell you. ASHLEY ARCHIE! She knows how to do her job. I called 3 days prior and the other agent was HORRIBLE! she did not ask any Probing questions at all, just jumped straight to, "OH you have to wait 4 months, don't know what to tell you!" Only if I was able to get her name! But contacting back yesterday to Miss Ashley Archie, she did her job! She asked ALL necessary questions needed and I was assigned a case manager ASAP! Erap needs more people like Ashley Archie in the work place. SHE DOES HER JOB! And when it comes with getting assist in DC you can come across a lot of MEAN/RUDE people, but Miss Archie by far the best. PS I have been working with my case manager since speaking with her as well.

Samantha Williams

I only give 2 stars cause of those that TRUELY help. Now, on to The Factx..., What gets me with this organizations they were created by Our Ancestors, Our Descendants. Soon as they got in the hands of the wicked, all hell breaks loose. My thing is, these inside scams.. and yes that's all it is!! These scams that have tooken place only effects Us✊?. Like I said before, The Most High Yah will deal will all of them. We get put on the back end while colonizers come with no dam info but get everything they are NOT ENTITLED. WE HAVE A RIGHT TO RAISE HELL, OUR TAXES PAY FOR THIS, SO WE ARE WITHIN OUR RIGHTS TO ASSISTANT. 1ST AN FULL'MOST. It's a pitty that many will suffer the Wrath because of the hearts of MANN... That means all that are created men and women. For those whom are confused when it comes to True Scripture. Woe Unto U Whom Call Good Evil and Evil Good!...?‍♀️

Momo The Gorgeous “Gorgeous” Babe

They keep being rude dismissive and mean when I call to follow up. They continue to lack empathy and good customer service. I keep getting the same run around each time I call. They treat me like I am wrong for calling to get the assistance when that’s what they are there for and it is upsetting especially when I am nothing but kind and professional with them when explaining my case and concerns. If I could give no stars I would cause they are HORRIBLE!!!

SW

District Direct portal is useless for recertification. I completed my recertification for TANF and SNAP on the 6th of December on District Direct Portal. I'm was continuing to get calls reminding me to do my recertification. On Dec 16th I got a message through the portal stating that my TANF has been terminated but my SNAP was complete and good. I called DHS to clarify and I was told that DHS has my recertification and I will be receiving my TANF on the 4th of January. 5 days ago I received a letter through the portal stating that my TANF and SNAP updates were received. I visited H st service building today 1/4/2023 and was told that my TANF was terminated. When I showed my confirmation I received I was told that DHS will look over it. I'm very frustrated I've did my part i always do my recertification on time! and I still have not received anything! My son is Autistic we need all the help we can get and DHS isnt doing they're part.. i will be contacting Mayor Bowser office for further help with this situation