Legacy MD Medical Group - El Centro - El Centro, California

Angie Dieter

Environment was very clean and sanitary no complaints, however the patient service was very unsatisfactory. Waiting a long time in the waiting room past appointment time. Once in the exam room nurse was brief but friendly. I was there with my mom who was the patient. She commented how she doesn't like doctor Ho because he is in and out. Well when he finally came into the room my mom introduced me as her daughter and he said snarky "okay, which one is the patient?" My mom stated she was. He then sat at the desk where there was a computer with his back to us. My mom mentioned the rash on her foot and he barely evaluated it and submitted her refill on meds and ordered a cream for her foot. Then was about to leave when I attempted to explain the extreme pain and discomfort she has been coping with and how she is not getting much sleep because of it. He barely turned around to talk to us about and mentioned the meds she is on should work or help. Then he left the room. He was with us for maybe 5 minutes and left her chart open when he left the room. My experience with my new york doctors is they never leave the charts signed into and open due to privacy practices. He never reviewed the meds to see of she needed refills on the meds that would help with the pain. Then the refill she did receive was written wrong for frequency and would not last the month and she would need to see the doctor again in 2 weeks for another refill.
His bedside manner definitely needs improvement. Take more time with the patient and truly listen to them. Provide more detailed medical information and consultation. Maybe if he did they he might know who the patient is when he walks into the room. I am from New York and visiting my to support her with an upcoming surgery. I have never experienced such poor care from a medical provider. Truly not fair when people pay alot of money for insurance and copay and put trust and faith in the doctors that seem to have no compassion for quality patient care.
If all patients stopped paying maybe it would get their attention and promote change. Unfortunately that is not a realistic approach.
Truly sad ? and disappointed

My observation of the facility was impressive because my explained they have their own pharmacy, labs, and xray so all treatment could be done in one location. My thoughts are it has great potential to be an outstanding medical practice as long as they increase quality care and patient satisfaction.
End of rant. Good luck legacy med. I hope you take action and improve for my mom's sake and all other patients. Hopefully the rest of the doctors on the business card are better.

albert vargas

I had a very professional experience with the biller Eliana Oropeza , she made sure my payment was applied to the correct account and even offered to email me my receipt , i really appreciated her help and look forward to making my next payment with her.
Thanks alot...keep up the great work.

R. Anthony

I recently moved to El Centro and was looking for a new General Practitioner. In my discovery of the Legacy MD Group, Dapsy provided excellent advice, information, and results I am so pleased with today! She was very knowledgeable and I could actually hear her smile through the phone! She welcomed me to the medical group and even invited me to take a tour of the new facility prior to my medical appointment! Her energy and knowledge have totally eased this process that can often be a tense one, choosing a new doctor far from home. Dapsy convinced me, I made the right choice logistically and for my wellness care! Thank you!

Shane P

I have been very happy with all of the staff in the Indio office! When I call to make an appointment through the main office in El Centro, they are very nice and accommodating. Today I spoke with Ana Maria. She is so nice and professional! Very good customer service!

maria phillips

I want to complement Ana Maria for her amazing customer service! She goes above and beyond to help you with any questions or services to be scheduled! She is a great asset to your medical office! She deserves more than the 5 stars rating more like 10 stars

Angela Pascua

I recently had the pleasure of speaking with Elizabeth while making a doctor's appointment, and I must say her service was exceptional. From the moment she answered the call, Elizabeth was courteous, professional, and incredibly helpful. She patiently listened to my needs and provided clear, concise information about available appointment times, making the entire process smooth and stress-free.

Elizabeth’s attention to detail and genuine care for my concerns were evident throughout the conversation. She ensured that all my questions were answered and went above and beyond to accommodate my schedule. Her friendly demeanor and efficient handling of the appointment left a lasting positive impression.

In a world where customer service can often feel impersonal, Elizabeth stands out as a shining example of excellence. Thank you, Elizabeth, for your outstanding service – you made what could have been a routine task a truly pleasant experience.

Karen Rodriguez

Ana Maria was not rude in any way. She was patient and so was I. She was helpful in answering questions. You don't see that in doctor's offices anymore. Thank you Ana Maria looking forward to working with you in the future.

Sue Ogle

Ana has been so sweet and helpful to me in scheduling appointments since my fall. Vo Medical (Legacy Med), has made the recovery much easier with their telehealth visits. Thank you for helping me through this tough time of my life.