San Mateo County Human Services - Belmont, California

Taylor Smookler

they need to be better at answer the phone because why am I on hold FOREVER ! Aint no way they should have us on hold for HOURS ! Get it together please and thank you

Joe Perry

I'm fully convinced that anyone who claims to have a good experience here has been paid to bump up the review score. I haven't had a single pleasant or even productive experience in the six months I have unfortunately been dealing with this place. The workers are incompetent at best and I presume actively hostile at worst given how little they seem to care for anyone that dares to ask them for the services they provide. It is, to the best of my knowledge, impossible to reach them by phone. They will leave you on hold as long as possible, especially if it's closer the end of their office hours since they can just pull the plug at 4:30 and claim they've closed for the day. Thankfully, they also give you the courtesy of leaving messages that they will never check, let alone respond to. They do love sending mail, though! It's a shame they hate receiving it, though, since no matter how much information you send them they never seem to get it or put it on file. That won't stop them from posting you another two or three letters asking for that information again, of course. The only way you'll manage to get anything done is by going in person, and good luck with that! For a government agency dealing with low income families in an area with an already incredibly steep but also steadily rising cost of living, their office hours are actually insulting. Hope you're not living paycheck to paycheck and can afford to give up a day's wages just for the possibility of being given the privilege of speaking with someone and having them actually help you for once. Seek any other option before degrading yourself by coming here. Even throwing your sensitive information into an active fireplace would be more helpful. At least you're feeding the flames by doing that.

EDIT: I'm noticing a majority of the positive reviews are from years ago. Do not listen to them. Assuming they're even accurate, which is a stretch in and of itself, something has clearly changed since then.

Cheryl Boyd

Went in for the 1st time. Very organized, and the young lady gave me paperwork. This was Friday, I received an appointment for tomorrow morning.
Hope it goes well with a phone interview!

Moe Issa

You must be very patient when going to this facility. I don't know why the staff is so slow

Eric S

Visited numerous times with my parents, endured hours/days of queueing. Encountered consistent issues, unhelpful staff, and a lack of problem-solving. Opting for a different agency due to complete dissatisfaction and disappointment.

Ana M

They need to learn how to interact better with the public, less chatting and more answering the phones because 30,40 min wait is ridiculous. And once you show up in person to complain they are rude, don’t do their job and just walks away. Let’s have these people go through a work shop on how to respect and interact with the public, it’s the bare minimum!!!

Marion O. Capulong

I'd rather not comment...they help you only if they want to.

Cathy Steffen

Go in the morning between 8-10 am. Gets busy at lunch and in the afternoon