24 Hour Fitness - Livermore, California

Bipin G.

Good gym, good equipments, I wish they had better maintenance. Some of the equipments have been broken for months.
This bench and weight assisted dip machines are broken for more than 6 months. And I'm not exaggerating.

Bhanu K.

Pros: The gym has been recently remodeled, and it looks a bit organized. I’ve noticed that about 80% of the equipment is in working order. They offer a variety of group classes options that are limited but a good add-on. Plus, having racquetball and basketball courts is a bonus. The annual membership prices are very reasonable, making it an excellent deal for anyone looking to commit to their fitness journey. And let's not forget about the ample parking—I've never had a problem finding a spot!

Cons: However, there are a few downsides. The cleanliness of the equipment and floors could definitely be improved. While the walkways are generally kept tidy, I often notice dust and hair around the workout areas, shower areas. Additionally, the sauna and steam room can be hit or miss; there have been times when one or both were out of order. Some of the equipment is broken at times and takes long to fix or replace, at times it's months. Water fountains are a mess.

In summary, while 24 Hour Fitness in Livermore has some areas for improvement. If you're looking for a gym with not huge expectations and work with what's available, this location is worth checking out!

Amy K.

⭐️⭐️⭐️⭐️⭐️Mike was great! He creates a fun, uplifting rider experience that celebrates the members of our class. He crafts ride playlists based on holidays and events that include member music requests.

⭐️However, the equipment doesn’t work properly and is poorly maintained. For example, the computer displays do not work on about 90% of the cycles and have not been fixed or replaced despite nearly 2 years of requests and on going feedback. Come 24 Hour, step up and make some real improvements.

HEYEUN

This place is filthy...

They do not clean regularly because I still see the same stain from weeks ago.

They don’t replace paper towels quickly enough either…what is going on with this place? Can’t do a simple task...?

Mark

It’s cheap, has everything you need, even some extras. Easy to come and go as it’s actually 24s. With that being said, the equipment is dusty, sweat stained, and you’re likely to find used paper towels in the cup holders. Free weights are almost never racked after use and never in order. You’ll find yourself waiting or wondering around finding weights you need.

Belle

Yesterday I had an issue with my 24-Hour Fitness membership, which was unexpectedly terminated after over 25 years. Thankfully, Nina provided exceptional customer service. She was patient, compassionate, and didn’t rush me, taking the time to listen and fully resolve my concerns, reinstating everything seamlessly. Later that day, Chris P. also went above and beyond, double-checking my profile after my class and making further updates without any hassle. Both Nina and Chris P. showed outstanding customer care, and I’m grateful for their help. Management, please recognize these two employees for their dedication!

Jennifer C.

Since my last post there has been improvements at this location. From my understanding they have new cleaning crew which are doing a better job. The facility still needs a deep cleaning. The amount of dust build up on top of the lockers, on the light fixtures really needs to be addressed in a deep cleaning throughout the entire facility. They are currently working on bringing in 12 new steppers which will be great. There was only one or two that were actually functional. Overall aesthetically very appealing when walking in the door. All equipment was stacked on their designated locations. Floors, counters and railings all seem to be wiped down.

L. M.

I go to this gym for one reason:
It’s open 24 hours a day.
It receives 1 star because the equipment is not properly maintained and many machines are broken and disgustingly old and dirty.
The fan upstairs near the staircase has been out of service for well over a year.
Restroom cleanliness improved but is still lacking.
I’m wondering if management is not able to get support from the higher ups running this corporation. I think they should focus on the cleanliness and upkeep of the facility and if it means higher dues, then so be it. Raise the dues.
This gym is a disappointment. Something needs to be done.